HitNSpin Casino - La cuenta del jugador se cerró después de ganar.

I won for the first time on this account, specifically 800 Euros, and now, when I requested the payout, my account was just closed. This is fraud.

Please investigate this with the casino and definitely warn other users.

Thank you very much.

Ich habe auf diesem Account das erste Mal gewonnen. Genauer gesagt 800 Euro und jetzt als ich die Auszahlung beantragt habe, wurde mein Account einfach geschlossen. Das ist doch Betrug.

Ich bitte Sie das mit dem Casino abzuklären und aufjedenfall andere User zu warnen.

Vielen Dank.

Hello Samed98,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I verified my account after winning. I uploaded all the necessary documents and then my account was simply blocked without being notified.

I made the winnings with real money without a bonus.

I wrote an email to her yesterday, but I haven't received a response.

Mein Konto habe ich nach dem Gewinn verifiziert. Habe alle notwendigen Dokumente hochgeladen und dann wurde mein Konto einfach gesperrt, ohne darüber benachrichtigt zu werden.

Ich habe die Gewinne mit echtem Geld ohne Bonus erzielt.

Ich habe gestern eine Email an sie geschrieben, aber kriege auch keine Antwort mehr.

Dear Samed98

You've used a no-deposit bonus - that is for the start.

According to T&Cs of the casino:

"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts as well as the Main account may be immediately closed"

Please kindly let us know who the account samed.gl**ovic@web.de belong to? Since the no-deposit bonus was used there as well, and the same device was used for gameplay).

Thank you for cooperation!

Regards

Hello,

Thank you for the quick response. I didn't know that I already had an account because I haven't played in a casino for a long time. I was and am only active on the account s.gledo***@web.de and have made deposits here. You can check that.

Thank you for your understanding.

Hallo,

Danke für die schnelle Rückmeldung. Ich wusste nicht, dass ich bereits ein Konto habe, da ich lange kein Casino gespielt habe. Aktiv war und bin ich nur auf dem Konto s.gledo***@web.de und habe hier Einzahlungen getätigt. Das können Sie nachsehen.

Danke für Ihr Verständnis.

Hello Samed98,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you.

Vielen Dank.

By the way, they have now reopened my account, but my 800 euros are gone.

They're advertising again and want me to deposit, but they don't want to make any withdrawals. Simply a rip-off.

Übrigens haben sie jetzt mein Konto wieder eröffnet, aber meine 800 Euro sind weg.

Machen wieder Werbung und wollen, dass ich einzahle, aber Auszahlungen wollen Sie keine machen. Einfach Abzocke.

Hello Samed98,

If you created multiple accounts and claimed bonuses, the casino has the right to close your account and confiscate any balance. If your account is currently open, you can continue to use it, but unfortunately, any balance accumulated so far is not cashable.

Is there anything else we can assist you with?

Best regards,

Nick

Hello,

Didn't know before that I already had another account.

This has happened to me at other casinos, but I received a payout here.

Thank you for your support anyway.

Hallo,

Wusste vorher nicht, dass ich schon ein anderes Konto habe.

Bei anderen Casinos ist mir das auch schon passiert, jedoch habe ich hier eine Auszahlung erhalten.

Danke trotzdem für Ihre Unterstützung.

Dear Samed98,

I understand that it can be easy to forget, but creating multiple accounts—especially while claiming bonuses on all of them—is strictly prohibited. In the future, you may want to contact the casino before registering to confirm whether you already have an account with them.

As it has been confirmed that you had multiple accounts, we will unfortunately have to close the complaint.

Best regards,

Nick