HugoBets Casino - La retirada del jugador se ha retrasado.

I've been waiting two months to withdraw my funds. Customer service is completely unhelpful and incompetent. I have USDT that I can't withdraw, and they're not offering any solutions.

Llevo dos meses esperando el retiro de mis fondos. El servicio de atención al cliente no me ayuda en nada, son unos incompetentes. Tengo USDT que no puedo retirar y no me ofrecen ninguna solución

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Dear bele1231,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra

The problem is that I can't request any withdrawals because it doesn't give me any options. Two months ago, I tried to withdraw my USDT balance to my address, but they rejected it because of my location. And no other option has appeared since.

Si es que el problema es que no puedo solicitar ningún retiro, ya que no me deja ninguna opción. Yo intenté hace 2 meses solicitar el retiro de mi balance en USDT por a mi dirección, pero me lo rechazaban según ellos por mi ubicación. Y no me ha vuelto a parecer otra opción..

Dear bele1231,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for HugoBets Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from HugoBets Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Petra