iBet.com Casino - Las ganancias de los jugadores están siendo restringidas.

I received a personal offer in my email where there was no mention of any winning cap, I happened to win €24,000 and after wagering my balance jumped to €2,000. I couldn't find any mention of €2,000 in the rules either and only after wagering did they mention this winning cap. Attached is the evidence.

Sain spostiin henkilökohtaisen tarjouksen missä ei ollut mitään mainintaa mistään voittokatosta, satuin voittamaan 24.000€ ja kierrätyksen jälkeen saldo pomppasi 2000€. En löytänyt säännöistäkään mitään mainintaa 2000€ ja vasta kierrätyksen jälkeen sanottiin tästä voittokatosta. Liitteenä todisteet.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iBet.com Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account verified?
• Have you made previous payouts?
• Have you withdrawn the winnings the casino left on your account?
• Have you contacted casino support regarding the capping of your winnings? Has support specified any rule applicable to the bonus you participate in?
• Forward any relevant communication with the casino's support to my email at tomas@casino.guru for review.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It's confirmed and I've been a VIP

I have paid and so have they.

I have raised

They are appealing to a limit of 2000 euros, which is not visible anywhere.

On vahvistettu ja olen ollut VIP

Olen maksanut ja he myös

Olen nostanut

Vetoavat johonki 2000e rajaan mitä ei näy missään.

So? Can you help me?

Anyone?

Why you dont answer me?

Time is running?

Thank you for your patience.

We currently have hundreds of active complaints, and we strive to reply as soon as possible within the allotted time of 7 days.

• Kindly share with me the communication between you and support when you contacted them regarding the issue, including responses you received from them. Send the information to my email at tomas@casino.guru or post screenshots here.

Thanks in advance for your cooperation.