iBet.com Casino - Las ganancias de los jugadores están siendo restringidas.

I received a personal offer in my email where there was no mention of any winning cap, I happened to win €24,000 and after wagering my balance jumped to €2,000. I couldn't find any mention of €2,000 in the rules either and only after wagering did they mention this winning cap. Attached is the evidence.

Sain spostiin henkilökohtaisen tarjouksen missä ei ollut mitään mainintaa mistään voittokatosta, satuin voittamaan 24.000€ ja kierrätyksen jälkeen saldo pomppasi 2000€. En löytänyt säännöistäkään mitään mainintaa 2000€ ja vasta kierrätyksen jälkeen sanottiin tästä voittokatosta. Liitteenä todisteet.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iBet.com Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account verified?
• Have you made previous payouts?
• Have you withdrawn the winnings the casino left on your account?
• Have you contacted casino support regarding the capping of your winnings? Has support specified any rule applicable to the bonus you participate in?
• Forward any relevant communication with the casino's support to my email at tomas@casino.guru for review.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It's confirmed and I've been a VIP

I have paid and so have they.

I have raised

They are appealing to a limit of 2000 euros, which is not visible anywhere.

On vahvistettu ja olen ollut VIP

Olen maksanut ja he myös

Olen nostanut

Vetoavat johonki 2000e rajaan mitä ei näy missään.

So? Can you help me?

Anyone?

Why you dont answer me?

Time is running?

Thank you for your patience.

We currently have hundreds of active complaints, and we strive to reply as soon as possible within the allotted time of 7 days.

• Kindly share with me the communication between you and support when you contacted them regarding the issue, including responses you received from them. Send the information to my email at tomas@casino.guru or post screenshots here.

Thanks in advance for your cooperation.

They told that department checking this, but already been 10 days...

I didn't read anything like this anywhere, not in the email offer or anywhere, so they're just referring to some made-up rule.

Ei missään lukenu mitään tämmöistä ei sähköposti tarjouksessa eikä missään eli vetoavat vain johonki keksittyyn sääntöön.

?

Dear Tupetsu95,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Tupetsu95,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite iBet.com Casino representative to join this conversation.

Dear iBet.com Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Why i bet doesnt answer?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Mirka,

Please note we have already dealt with this player's claim internally. As we explained the following to the player:

The Terms and Conditions of the bonus are available to read under the "Eligible Rewards" or the "Promotions" sections of our website before they are claimed.

The Terms and Conditions applicable to the player are as follows:

In addition, the player was advised of our ADR details should they still not be satisfied with our decision.

We hope this sheds some light on the situation.

Kind regards.

I didn't see that!

Tuota ei näkynyt minulla!