IceCasino - El acceso del jugador ha sido bloqueado sin motivo.

Hello,

I have been a longstanding player at ICE Casino. However, for around two days, I have been unable to log in. The casino did not give any prior notice, and when I attempt to log in, the message "This User is blocked" simply appears.

This is the same situation that happened with their partner casino, VulcanVegas. (A complaint has already been made and is still ongoing.)

The Chat Support does not provide any information regarding the reason for the block.

Given that I have also made some good winnings at this casino, there's a suspicion that users who are particularly lucky are not desired and are therefore simply blocked without prior notice. This incident needs to be investigated.

A casino with a rating of 10/10 should maintain a different approach towards their regular players. This rating is simply untenable!!

• I do not have any balance in the casino
• Nor do I have any pending payouts

Please reinstate my ability to log into the casino. There is no reason for this block!

Hallo,

bin mehrjähriger Spieler bei dem ICE Casino. Kann mich seit ca. 2 Tagen nicht mehr einloggen. Es gab keine Vorankündigung des Casinos, beim log in versuch erscheint nur " This User is blocked".

Es ist der selbe Ablauf wie bei dem Partner Casino VulcanVegas. (Aktuelle Beschwerde ist noch im gange)

Der Chat Support gibt keine Auskunft zu dem Grund der Sperre.

Da ich auch in diesem Casino gute gewinne eingefahren habe, bestätigt sich hier der verdacht das Benutzer die besonders viel Glück haben nicht erwünscht sind und einfach unangekündigt gesperrt werden. Dieser Fall muss untersucht werden.

Ein Casino mit einer Bewertung 10/10 sollte einen anderen umgang mit Stamm Spieler pflegen. Diese Bewertung ist so nicht haltbar !!

• Habe kein Guthaben im Casino
• Auch keine offene Auszahlung

Stellen Sie meine Anmeldefähigkeit im Casino wieder her. Es gibt keinen Grund für diese Sperre !

Hello calvinklein83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you had any real money balance left on your casino account when it got closed? If yes, did you receive any money from the casino since? Did the casino provide same reasons as Vulcan Vegas Casino?

Looking forward to your answer.

Regards,

Nick

No.. I have no balance in the casino.

This complaint should cause me to be able to log in or play again.

Nein.. ich habe kein Guthaben im Casino.

Diese Beschwerde soll bewirken das ich mich wieder Anmelden kann bzw. spielen.

Hello calvinklein83,

Unfortunately if you had no real money balance left on your account, the casino has right to terminate it without any reason given. If you would have money there, we would be able to help you out but in such case, the casino did nothing wrong.

Is there anything else we could assist you with?

Dear calvinklein83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.