IceCasino - El casino ha retrasado el retiro del jugador.

Hello everyone,

IceCasino is not adhering to its terms and conditions and is processing payouts much more slowly than stated. The terms and conditions state:

"For successfully verified players, withdrawal amounts from €5,000 to €29,999 (or the equivalent in your currency) will be approved by the casino within 14 working days of the request date, excluding weekends and public holidays. Please note that withdrawal times may vary depending on the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays."

I have only received €3,000 in the last 14 working days, instead of the promised €29,999. This is a huge discrepancy and unacceptable. The situation was exactly the same in the weeks prior.

LG

[Redacted]

Hallo zusammen,

IceCasino hält sich nicht an ihre AGB und zahlen viel langsamer aus als angegeben. In dem AGB steht:

"Bei erfolgreich verifizierten Spielern wird der Auszahlungsbetrag ab 5000 EUR bis 29 999 EUR (oder eine Entsprechung in Ihrer Währung) wird innerhalb von 14 Werktagen ab dem Datum der Anfrage vom Casino genehmigt, außer an Wochenenden und Feiertagen. Bitte beachten Sie, dass die Dauer der Auszahlung je nach Zahlungsmethode variieren kann. Die meisten Zahlungsanbieter, insbesondere Banken, verarbeiten keine Zahlungen an Wochenenden und Feiertagen."

Ich habe in den letzten 14 Werktagen nur 3000€ erhalten, anstatt wie geschrieben 29 999€. Das ist eine riesige Abweichung und inakzeptabel. Die Wochen davor war genau das gleiche.

LG

[Redacted]

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Greetings,

We do not observe any violations.

All withdrawals are approved according to T&Cs of the casino, specifically:

"8.16. For the players who successfully completed KYC check, a withdrawal amount higher than 30 000 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 96 hours, but not exceeding 30 working days from the date of the request, except for weekends and holidays. Please note, the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays."

Regards

Greetings,

I've been waiting for my payouts since June 22nd. Only €7,000 has been paid out since then, even though well over 30 business days have passed. This is a clear violation; they are categorically disregarding their own terms and conditions.

Edit: Yes, I'm fully verified.

Greetings

Grüße,

ich warte schon seit dem 22.Juni auf meine Auszahlungen. Seitdem wurden nur 7 000€ ausbezahlt, obwohl weit über 30 Werktage vergangen sind. Es liegt ein klarer Verstoß vor, es wird sich pauschal nicht an die eigenen AGB gehalten.

Edit: Ja, bin voll verifiziert.

Grüße

Dear player,

Thank you for your response. Could you please attach a screenshot of your pending withdrawal?

Thank you in advance for your reply.

Dear Attila,

I have attached screenshots of pending applications. IceCasino keeps rejecting my applications (without explanation), which is why the date of the last applications is August 18th.

Greetings

Liebe Attila,

ich habe Screenshot von ausstehenden Anträgen beigefügt. IceCasino lehnt meine Anträge laufend (ohne Begründung) ab weswegen das Datum der letzten Anträge der 18.08 ist.

Grüße

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Michaell21,

My name is Mirka, and I will be assisting you in solving this case.

Dear IceCasino,

Can you please clarify, if there is something, that can be done to speed up the withdrawal process?

Thank you in advance.

Hi!

Well, if the player used bank transfer or crypto instead of mifinity wallet, that could help.

But already speeded up

Regards

Dear Michaell21,

Would you be able to change the withdrawal method as suggested by the casino?

Thank you.