IceCasino - El jugador con una ganancia importante se enfrenta al bloqueo de su cuenta.

I played on this project and after a major win, my account was blocked because I was playing from different parts of the world. I corresponded with them to prove that I was in these countries, but I couldn't provide any proof as I work at sea. They told me they would contact me in a few days, but almost 20 days have passed and there is only silence in response.

Играл на данном проэкти после крупного выиграла, акаунд был заблокирован связи с тем что играл с разных точек мира, списывался для доказательства что я находился в этих странах, но я не смог их предоставить так как работаю в море. Сказали что свяжутся сомной через несколько дней но прошло почти 20 дней , а в ответ чишина.

Hello mihail.s,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is your account currently blocked? How much real money balance do you have on your casino account? What is your country of residence based on your ID documents? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick!

Answer to questions:

1) The scientific record is not confirmed, but I started the passage of the verified one after a big win.

2) Akkanj is currently blocked.

3)4000€

4) Latvija, Liepaja, Generala Baloza 3-1

5) about 20 days ago, after which the casino did not contact me.

Здравствуйте, Nick!

Ответ на вопросы:

1) Учёная запись не подтверждена,но прохождение веривикацый я начал после крупного выигрыша.

2) Акканж на данный момент заблокирован.

3)4000€

4) Latvija,Liepaja, Generala Baloza 3-1

5)около 20 дней назад,после чего казино на связь не выходило.

Dear mihail.s

Sorry for inconveniences caused,

Have you yet provided your job contract, proving that you are a sailor?

Thank you!

When going through the verification process, I indicated a photo of my contract. I can send it to you again.

При прохождения веревикацый я указывал фото своего контракта.Могу отравить вам его повторно.

Hello mihail.s,

Please send it to the casino and let us know the outcome.

Hello Nick!

Thank you for your help, the casino got in touch and unblocked my account and balance.

Здравствуйте,Nick!

Спасибо за помощь казино вышло на связь и разблокировали акауд и балансом.

Dear mihail.s,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru