IceCasino - El retiro del jugador se retrasa debido a problemas de verificación.

They demand bank statement for the recent e-transfer deposit I made. Banks don’t give out statements until the end of the month. They intended to postpone KYC, and finding nonsense reason not to verify me and withhold my money.

Hello phnhan99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that it is a completely common requirement and the player has to provide it in order to complete the verification.

Looking forward to your answer.

Regards,

Nick

Dear phnhan99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

they done the verify, approved everything

I have to wait 5 working days for them to approve my withdrawal. but still nothing yet, they are a scam site, your 9.8/10 is so shady

dont ever try to delete my review of the site, it makes u guys really sketchy, how much you take from them to hide all the bad reviews about them?

Hello phnhan99,

Please note that withdrawals may take up to 14 days to be processed so please let us know in case the money would arrive or would take longer than the recommended period.

Additionally, the reviews are not handled by the complaint department.

Looking forward to hearing from you.

Regards,

Nick

Can you close the case so I can go give them a bad review, you guys don’t seem to be helpful here

Hello,

We can see the withdrawal request was created at 03.03.2025 06:15:40 (UTC)

The request will be approved according to T&Cs of the casino.

Besides, previously the player received even a larger amount, so there is no need to worry.

Regards

hi, now it said user blocked when I tried to log in, and my withdrawal was rejected?

please have a look

"Thank you for waiting.

One of your communications showed signs of addictive behaviour. The account was blocked. Your withdrawal was cancelled. At this point, I recommend waiting for an update from the site administration regarding the decision on your account."

Tell me what is this????

Please help me casino guru

Please help me Casino guru, they told me not to worry here then block my account and reject withdrawal for no valid reasons. Please help

Dear phnhan99

Have you received the winning yet?

Please kindly inform us when the money reaches your account.

Kind regards

Can confirm it reached my account. Next time please don’t suddenly block my account and reject my withdrawal again

Dear phnhan99,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru