IceCasino - La cuenta del jugador es inaccesible.

When I try to log in, I receive a message saying: This User is blocked. When attempting to contact the casino, I received standard replies without any real reasoning. I request that I be able to log back into my account and withdraw the winnings from my account.

Wenn ich mich versuche einzuloggen bekomme ich die Meldung: This User is blocked. Beim Versuch mit dem Casino Kontakt aufzunehmen wurde ich mit standard antworten ohne richtige Begründung sitzen gelassen. Ich beantrage, dass ich mich wieder in mein Konto einloggen kann und die Gewinne auf meinem Account auszahlen kann.

Dear mariocold93,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

 Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello all

The player will remain permanently blocked due to violation of the T&Cs:

• multi-accounting
• bonus abuse

The player has at least 4 accounts, all were active, all used the bonus and bonus schemes:

mar**cold93@gmail.com

luck**ot93@gmail.com

mzo**93@gmail.com

mc**ino93@googlemail.com

All registered to one person, same device, etc.

We're kindly asking you to return the winnings in the amount of 253 834.10 EUR, that were won unfairly by bonus rounds postponements, which violates the bonus terms.

Kind regards

Dear mariocold93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.