IceCasino - La retirada del jugador se ha retrasado.

Hey team,

I'm won money in icecasino,

But now they both processing my withdrawal request since 5 day's,

I'm withdrawal only pending and decline,

Dear casinoguru team I am contacting support team many times but they don't helping me ,

They said withdrawal processed within 5-72 hours, but already 5 day's working complete and still my withdrawal not processed yet,

* My account is fully verified.

* I'm play without bonus ,

* I'm play Casino games,

Kindly please approve my complaint,

Dear Withdrawalissue,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear petronela mam,

My account is already verified,

Because last month 30 day's ago my withdrawal also rejected so and never processed,

I'm facing this issue since 30 day's,

Dear Withdrawalissue

Can you please provide your account ID in order to investigate, since we cannot find your gaming account via e-mail provided at CasinoGuru.

Regards

Hi,

Thank you for the update and for providing your account ID.

Since you mentioned that this issue has been ongoing for around 30 days and previous withdrawal attempts were also rejected, we’d like to investigate further. To help us do so, could you please forward any relevant communication you’ve had with IceCasino — such as emails, chat transcripts, or screenshots of declined withdrawals — to petronela.k@casino.guru?

Thank you in advance for your cooperation.

Dear petronela mam,

Icecasino confiscated my all winnings 2 days ago,

Please help me,

Invite icecasino

Dear Withdrawalissue

Can you please provide a bit more information on when the money was "confiscated"?

What was the reason? Any extra details would be helpful.

Regards

Dear icecasino because your support told me in my account login from India region found,

But I am never go to India,

I think someone take my email from casinoguru website and guess the password,

Because my password is very simple,

Please help me

Hi,

Thank you for your update.

Please rest assured that your email address and any other sensitive information are never visible to the public through our complaint platform. All such details are securely hidden, and no one can access your email by simply viewing the complaint. The Casino.Guru complaint system is designed to protect your privacy and data at all times.

Regarding your claim that someone may have accessed your account, could you please forward any supporting evidence that might show:

• A successful withdrawal in the past (e.g., screenshots or confirmation emails)
• Communication with the casino regarding the account access issue or confiscation
• Any login alerts or unusual activity reports

You can send all relevant documents or screenshots to petronela.k@casino.guru for further review.

Thank you in advance for your reply.

Dear mam,

My full email not visible but my username is my email address,

I don't have any successful withdrawal,

They are froud casino

Dear casinoguru team,

Actually I'm post my email address in forum page ,so that is why my email visible

Hi,

Thank you for your message.

Please be assured that your email address has not been shared or displayed publicly anywhere on our website, including in your complaint. The username that appears is visible only to you and our internal team — it is not accessible to other users or the public.

We also reviewed the forum discussion you mentioned:

👉 Why dispute amount and username not showing in my complaint

As you can see, your full email address does not appear in that thread either.

Regarding your earlier claim that someone may have accessed your account, we’d kindly like to follow up on the questions we asked in order to proceed with the investigation:

• Could you please forward any evidence of a successful withdrawal, if there was one (such as confirmation emails or payment screenshots)?
• Do you have any communication with the casino related to the alleged unauthorized access or fund confiscation?
• Have you received any login alerts or seen other signs of unusual activity that might support your suspicion?

Thank you in advance for your reply.

Dear Withdrawalissue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru