IceCasino - La solicitud de retiro del jugador fue cancelada.

Hello had on 15.6. Payment was made but canceled by the casino, they want KYC but have already submitted this because I had already paid out a profit beforehand. Have sent everything repeatedly and canceled payment again. Attached for them.

Hallo hatte am 15.6. Auszahlung getätigt wurde aber vom Casino storniert, sie wollen KYC habe dieses aber schon vorgelegt da ich ja auch schon vorher Gewinn ausgezahlt. Habe alles wiederholt geschickt und Auszahlung wieder storniert. Im Anhang für sie.

Hello lorenzsilke38,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

When was the last time you processed a withdrawal? When exactly was your account verified in the past? Did you use any new payment method since your last withdrawal? Did you accumulate your current balance with real money or a bonus?

Looking forward to your answer.

Regards,

Nick

Hello,

According to our records, the payment was successfully received on 27.06.2022 14:41:36 (UTC)

Dear player, can you kindly confirm?

Kind regards

Dear lorenzsilke38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.