IceCasino - Los bonos de los jugadores se retrasan y se elimina el estado VIP.

Offers are made available, you fulfill them and then you don't get the bonus, it's happened several times before, then the VIP status is supposedly just removed, so a 200 euro bonus for all the mistakes should be included

Es werden Angebote zu Verfügung gestellt man erfüllt diese und dan bekommt man den bonus doch nicht ist schon öfters passiert dan wird angeblich der Vip Status einfach so entfernt also 200 eur bonus für die ganzen Fehltritte sollten schon drin sein

Dear Nonameni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If I understand correctly, the issue you're facing is that you completed the requirements for certain offers but didn't receive the bonuses, and on top of that, your VIP status was downgraded. Is that accurate?

To help us move forward, could you please clarify:

• Which specific bonuses were not credited to your account?
• Could you provide any relevant screenshots or documentation showing the offers you fulfilled and the bonuses you should have received?

Please feel free to forward any additional relevant communication to petronela.k@casino.guru so that we can investigate further.

Your cooperation is crucial to resolve this matter and ensure we can assist you effectively. I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience as we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear Nonameni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.