Immerion Casino - La solicitud de retiro del jugador está retrasada.

this casino needs to be called out i won and wanted a withdrawal april 26 they hit me with a account review which lasted 30days i dont know why the largest bet was 2dollars and i couldn't win over 300 fast forward to may 26 they let me withdraw again and after 72hrs passed they said i needed verification ok i have sent the id after todays send 3 times they now say the copy is no good and i need to be holding it no problem but the id i used has been approved over 50 times. im tired of being a sucker to these people who hide behind keyboards slootz owes me 750 bet foxx 500 coinbets777 1068 and now immerion 300please help to get these people prosecuted or money back something.the ids i used are below u be the judge

Dear christophergaston329,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

all they want is my id i sent the id to u exactly how i sent it to them im waiting on the 3rd try now

Thank you very much for your reply, christophergaston329. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear christophergaston329,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru