IviBet Casino - El reintegro del jugador se ha retrasado.

Good afternoon Casino Guru,

I have met constant ridicilous withdrawal and KYC problems with this casino. Judging by the number of complaints I am not alone having these.

The situation so far:

On 27th of December I made a 100 EUR deposit to Ivibetx.com/fi

The deposit initially failed so I made a new deposit of 100 EUR.

I received a 100 EUR bonus and completed the wagering requirements. Then later the original deposit was credited to my balance also so I went ahead and wagered that deposit also.

I have tried to withdraw my funds since that day and my withdrawal constantly gets cancelled and new KYC requests come in.

Original KYC request came on December 30th and they wanted bank statements, ID and proof of address. They also wanted a selfie with me holding my ID. Some documents had to be uploaded in profile while others had to be emailed to them. Very confusing from the start.

The same day I provided with the documents.

On 31.st they acknowledged the receive of my new withdrawal request and then declined the withdrawal requests and asked for more bank statements.

On January second they also asked me for a selfie holding a piece of paper with a specific number code in it. It was a good photo, but again they declined my withdrawal and asked for a better photo.

On January 8th I uploaded 4 more photos of me holding the piece of paper and they were accepted. I then went to request a withdrawal.

Now they have once again cancelled my withdrawal and are asking for a proof of address. I have already provided them with multiple bank statements with my address, pdf and non pdf. I have also provided them with a contract of my bank account and that also has my address.

So after sending them over 10 accepted documents they went back to the beginning and are once again requesting the same ones as from the beginning. I am tired with their abuse.

I will include all the documents I have provided to the Ivibet so Casino Guru can see how ridicilous their method of nonpayment and prolonging payments is.

I am shocked they have this good rating at the site.

I can only upload 5 pictures in this complaint, but I have provided them with much more documentation.

Please help me get my funds, I do not want to lose it back, especially not to Ivibet.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear CG8822,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear CG8822,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

No they did not pay me and they are still just pushing me around. Feels like a scam site which tries everything to wiggle itself from paying winnings.

Dear CG8822, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please state in what phase is your KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru , or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much for your reply.

Hi,

No successful withdrawals before.

My KYC verification is going on around and around. I have already provided multiple proof of addresses in the form of bank statements (both pdf and picture), ID, selfie with id, selfie with id and piece of paper with a number on the paper, pictures of deposits. Overall a very over the top KYC for a Curacao casino. Clearly one of the casinos where everything is taken out of the customer and they are not looking for long time customers.

I will forward the emails with the casino to the email address given.

Thank you again for the help.

Dear CG8822, thank you for your fast response. For further clarification for our team i need you to answer following questions so we can proceed to resolving your case

• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please also share screenshot of pending withdrawals in your account and in what phase they are appearing in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Did you accumulate your winnings with or without an active bonus?

With bonus, the bonus is fully wagered.

Did you play casino games or bet on sports?

Casino games.

Could you please also share screenshot of pending withdrawals in your account and in what phase they are appearing in your casino account?

The casino always quickly cancels any withdrawal requests to make the customer play out the winnings.

As a test I tried to ask for a withdrawal yesterday.

They once again cancelled the request and asked for same kind of documents they have asked for multiple times before.

Previously they asked for selfie with ID and a piece of paper with a specific code. I sent that to them and they accepted it. Now they asked exactly the same thing again only the number is different this time. They also asked for a proof of address and I have provided them with over 5 proof of addresses already.

It does not matter what you provide them with, they just ask the same again and again.

See the picture attached.

I uploaded another proof of address once again and requested a new withdrawal. Which no doubt they will cancel with some excuse again. I will include the proof of address in this message as attachment.

Withdrawal cancelled once again even though the document was accepted. At this point I see no hope trying to resolve this myself. Waiting for the help of Casino Guru thank you 🙂

Dear CG8822,

To clarify the situation for our team, could you please confirm one key point:

Has the casino explicitly confirmed in writing (email or chat) that your account is fully verified, or do they still state that your KYC is incomplete?

If possible, please upload or forward the latest message from the casino where they explain why the withdrawal was cancelled most recently.

Thank you for your cooperation. This will help us determine the next steps.

Thank you,

Karla

Good morning,

No confirmation that the account is fully verified. That would mean they would have to pay the winnings. Instead they go on for a forever loop KYC. This is obvious in the discussion threads and complaints here at Casino guru and also on other sites like trustpilot.

Here is a pick of their latest rejection a few days ago.

I once again uploaded the requested documents yesterday and made a new withdrawal request.

Both files were accepted. Here is a pic of it.

Since yesterday my withdrawal is still pending. But I have no doubt they will come up with a new excuse again not to process.

Dear CG8822,

To clarify the situation for our team, could you please answer the questions:

Has the casino ever specified exactly which KYC requirement is still missing or failing, or do they only request documents without clearly stating a remaining verification issue?

Could you confirm the date of your very first withdrawal request and whether any withdrawal has remained pending (not cancelled) for more than 14 days?

Thank you, Karla

Dear CG8822,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru