iWild Casino - El jugador afirma que el pago se ha retrasado.

I deposited 15 €, that was succesful but only bank wasnt enough. They wanted to connect bank with email, didnt remember password, long time no log in into iwild, i chose recovery pass for 5 times, I mean resend. I never got that. Now my money is hanging somewhere and they say they are working on it, soon its 48h and they cant handle it. Ive sent 2x that receipt already. I finally then got that recovery pass. I said just add that 15 to my account there or delete my acc and send it back from where it came all I get is that they are working on it. Id say its kinda disrespectful and careless attitude. Cant imagine how impossible it would with bigger amount.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sveeeevs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

If its like this it should be mentioned in the front page. I dont know how you suggest casinos like this 😅 the ones im using often withdrawal is on my account in less than 5 seconds and over 3k € wins usually 1-1,5h. Good that I learned that from Iwild that way not when im about to withdraw 5k 🤣

Dear Sveeeevs and Casino Guru,

We would like to clarify that the described issue is related to a deposit attempt made at iWild, not a withdrawal. We have not received any withdrawal requests from the player.

On June 26th, the player has tried to utilize a new function "Sign up with Bank ID", which allows players to sign up and deposit in one action via their bank, making the process more convenient. This function was made available recently due to a partnership with payment processors. However, this function is intended only for sign ups and is not functional for players with an active account. Similarly, the deposit would not go through if the player has previously opened an account with the same email address, as a new account could not be opened with the same email address due to a duplicate account issue.

The player was informed of that by the support team and was requested to log in or recover account in order to deposit as normal. As for the deposit attempt made, per design, it has not come through and was automatically canceled by the payment processing company after expiry of the request. The funds should return automatically to the player in timeframes defined by their bank. If the player wishes to deposit at iWild, we kindly suggest them to use the standard wallet deposit options as they do have an iWild account at this moment.

Respectfully,

iWild Casino Representative.

How on earth do you not understand that I pressed the recover link to get the password, but it didn't work! Last night the money was returned to the account.

Miten ihmeessan te ette ymmerrä, että painasin recover linkki saadaksen salasana, mutta se ei toiminnut! Eilen illal rahat palasit tilille.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sveeeevs,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla