iWild Casino - El jugador no ganó nada en el casino después de jugar con un bono.

Hi

I want to complain about iWildcasino.

I signed up and played at this casino because of your reputation. At first I really didn't win anything and I didn't really think anything of it because I thought I was just unlucky.

After several deposits, I got a bit suspicious because there really was NOTHING in the way of winnings.

I know casino means luck, but if I make more than 100 bonus buys and my biggest win is 75 euros, something can't be right.

I blame the casino for adjusting the RTP. I ask you to check this.

Since I'm almost certain that the casino adjusted the RTP percentage, I'm claiming back all my losses.

Hallo

Ich möchte mich über das iWildcasino beschweren.

Ich habe mich aufgrund Ihrer Reputation bei diesem Casino angemeldet und gespielt. Anfangs habe ich wirklich nichts gewonnen und da habe ich mir auch nichts dabei gedacht, da ich dachte das ich einfach kein Glück habe.

Nach mehreren Einzahlungen, wurde ich aber etwas stutzig da wirklich NICHTS von Gewinnen kam.

Ich weiss, Casino heisst Glück, aber wenn ich mehr als 100 Bonus-Buys mache und mein grösster Gewinn 75 Euro ist, kann irgendetwas nicht stimmen.

Ich beschuldige das Casino den RTP angepasst zu haben. Ich bitte Sie dies zu prüfen.

Da ich mir fast sicher bin dass das Casino den RTP Prozentsatz angepasst hat, fordere ich alle meine Verluste zurück.

Dear brate123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me at tomas@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

Dear brate123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.