iWild Casino - El jugador solicita el reembolso de los depósitos que realizó tras solicitar el cierre de su cuenta.

Hello,

Despite repeated requests over several weeks, and now also with reference to my gambling addiction, my account has finally been blocked.

Since the last emails about the account being blocked, I have deposited 4750 euros.

There are no time limits after 60 minutes; you can deposit an unlimited amount, and self-exclusion is not possible. Because of this, I deposited more and more money. Furthermore, this arrangement is not subject to German law, and I've seen that it's not legal in Germany either.

For this reason, I would like the 4750 euros back.

Hallo,

trotz mehrfacher Aufforderung seit Wochen und nun auch mit Hinweis auf meine spielsucht wurde mein Konto endlich gesperrt

ich habe seit den letzten emails zum sperren 4750 Euro eingezahlt.

es gibt keine Sperren nach 60 min man kann unendlich einzahlen und auch kein Selbstausschluss ist möglich. Dadurch habe ich immer mehr und mehr Geld eingezahlt. Zudem ist diese Regelung nicht mit deutschem Recht verbunden und ich habe gesehen dass es in Deutschland auch nicht erlaubt ist.

aus diesem Grund möchte ich die 4750 Euro zurück haben

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when you first requested to have your account closed due to gambling addiction and when exactly the casino closed your account?
• Please forward me your account closure requests as complete, original emails, along with the casino's responses, at veronika.f@casino.guru.
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for verification?

Please note that we at Casino Guru do not deal with complaints related to licensing regulations or regulatory policies. I understand your point; however, unfortunately, we are not in a position to assist you with this matter. We are an independent online casino database that acts as a mediator in resolving disputes between players and casinos. We have no authority to enforce regulatory requirements or determine whether a casino's rules comply with applicable licensing regulations.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika