IZZI Casino - El jugador cree que el reintegro se ha retrasado.

I'm still waiting for the refund, and they always give me the same answer: that I should wait a little longer, that the money is being held in the payment system (which I understand is external) and it's not their fault; the chat is always with AI, they're not human. Now, for the last two days, the answer is that the money will be back in my account again and I'll have to make a new withdrawal. But there's nothing in my account.

Sigo esperando el reintegro, siempre me dan la misma respuesta, que debo esperar un poco más, que el dinero está retenido en el sistema de pagos (el cual entiendo es externo) y no es culpa suya, siempre el chat es con IA no son humanos . Ahora los últimos 2 días si respuesta es que el dinero estará de vuelta en mi cuenta de nuevo y tendré que hacer un nuevo reintegro. Pero en mi cuenta no hay nada .

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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I'm still waiting for my money. There was supposedly a problem with the payment system, and the money was being returned to my account. That was three days ago. It's a total scam.

Sigo esperando mi dinero, supuestamente a habido un problema con el sistema de pagos y sera devuelto el dinero a mi cuenta, eso hace ya 3 días. Es una estafa total.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika