Jackpot.com Casino UK - No se respeta la autoexclusión del jugador.

I self excluded from this casino some time ago and have continued to receive promotional text and email, I have contacted them to advise of this several times but it seems I'm just being ignored despite being told I won't get them anymore I am still receiving promotional texts and emails all the time, do I take this to the gambling commission as it does not seem I am being taken seriously

Dear pinanjaz,

Thank you very much for submitting your complaint. I’m sorry to hear about the ongoing issue with receiving promotional communications after you’ve self-excluded. To better assist you, could you please provide a bit more information?

1. When exactly did you self-exclude from the casino? Could you please forward me the emails between you and the casino regarding the self-exclusion of your account? My email address is veronika.f@casino.guru.
2. You mentioned contacting the casino several times. Could you share what response, if any, you received from the casino after each contact? Were they able to acknowledge the self-exclusion and confirm that your details were updated accordingly?

Your cooperation in providing these details will help us investigate and work towards a resolution. Once we have this additional information, we can explore the best steps to ensure that the casino takes your self-exclusion seriously and stops sending you promotional material.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear pinanjaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.