JackpotCity Casino - El jugador enfrenta problemas de retiro del Jackpot City Casino.

I requested a withdrawal from Jackpot City Casino last week and they responded that they are having problems with my bank account. However, they didn't have any issues receiving my deposits from the same account. I'm unsure if they're doing this to withhold funds or simply not to pay.

Solicité un Retiro del Casino Jackpot City la semana pasada y me contestan que tienen problemas con mi cuenta del Banco. Pero no han tenido problemas para recibir mis depósitos de la misma cuenta, no sé si lo hacenb para retener los fondos o no pagar sim´plemente,

Hello VIOLE56,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpoCity Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I deposited and they added a bonus, then I accumulated enough winnings that generated funds to withdraw. I requested the withdrawal by providing all my banking information and they generated the request without any problems. But they answer me that there are problems with the account? If it is the same one with which I deposited. They also do not indicate what the problem is with the account and how to clarify it. Regardless of whether they return or not, it is necessary that they be clearer with the information they require in order to clarify and not act with so many questions. I hope they don't do it so that we give up or get tired and those funds no longer leave the casino.

Deposite y me agregaron un bono, luego acumulé ganancias suficientes que generaron fondos para retirar. Solicité el retiro entregando toda mi información bancaria y generaron sin inconvenientes la solicitud. Pero me responden q hay problemas con la cuenta?. Si es la misma con la q deposite. Tampoco indican cuál es el problema q tiene la cuenta y forma de aclararlo. Independiente si devuelven o no, es necesario q sean más claros con la información q requieren para así aclarar y no actúen con tantas interrogantes. Espero q no lo hagan para q desistamos o nos cansemos y ya no salgan esos fondos del casino.

Thank you very much, VIOLE56, for your reply. I’m afraid we've reached a stage where I’m not able to help you anymore with this case. Unfortunately, casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

Therefore, we recommend that players contact the Licensing Authority directly and use this complaint as a reference.

I wish we could be of more help, sadly, there’s not much we can do for you in this matter. Thank you for your understanding.