JackpotCity Casino - El jugador se enfrenta a un retiro retrasado.

My biggest online casino disappointment to date has been gambling at Jackpot City Casino. For that reason, I want to urge other players to check reviews before playing at this casino.

On May 2, 2025, I made a $50 deposit via INTERAC and began playing. A few hours later, I won a considerable amount. The next morning, before continuing to gamble, I requested a withdrawal of $1,500 and continued playing with the remaining balance for several hours.

After two business days had passed, I contacted Jackpot City Casino’s Help Centre on Tuesday to inquire about my withdrawal. About 30 seconds into the chat, an agent told me the withdrawal would be deposited shortly—however, it never appeared.

I followed up again with the Help Centre about the unresolved withdrawal issue. The response I received stated that an agent would contact me soon. I waited for days, but no one reached out, despite sending multiple emails with full details, including:

My username: hesaor123

The specific withdrawal date

The transaction reference: INTERAC ETRNSFR FULFILL LOONIO.CA 202512221002AE491

The only response I keep receiving is a generic automated message stating I will be contacted within 48 hours—along with unrelated information about responsible gaming and privacy policies.

As of today, several days later, my issue remains unresolved. This does not address my concern, and after checking previous reviews, I found that several players lived the same experience. 

Dear hesaor123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear hesaor123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru