Jasino Casino - El jugador se enfrenta a una falta de apoyo por parte del casino.

They don't adhere to responsible gaming practices. I've been requesting assistance for days, and they don't respond to emails, and the chat function is useless; they just redirect me to another email address.

No cumplen con el juego responsable. Llevo pidiéndolo días y no contestan a los correos electrónicos y por el chat no solucionan nada, mandan a otro correo electrónico

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Jasino Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Do you currently still have access to your account? If so, could you please attach a screenshot of your deposit history?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have not received a response.

Yes, I passed the verification.

I've attached the screenshot.

No he recibido respuesta.

Si he pasado la verificación.

Adjunto la captura de pantalla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gasol,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila