Jazzy Spins Casino - El retiro del jugador se retrasa en espera de revisión.

I registered and made a deposit on September 4th, and requested a withdrawal of the increased funds on September 5th.

After that, we should have promptly submitted all the documents requested by the other party, but to this day we have not received any report that the review has been completed.

I contacted support, but they said the review is still ongoing and that I will be contacted by a manager, but I'm not sure about that either.

I'd like to hear an explanation from the person in charge of Jazzy Spins.

What is the point of collecting documents from users and then not completing the review of their personal information for a month?

Is it really being inspected?

9月4日に登録を済ませて入金をし、9月5日に増えたお金を出金依頼を出しました。

その後に相手方が求めている書類については全て速やかに提出を完了してるはずですが、今日まで一切審査の完了報告もありませんでした。

サポートに問い合わせをしましたが、引き続き審査が継続していると言われ、責任者からの連絡が来ると言われてますがそれも怪しいです。

Jazzy Spinsの責任者に説明をしてほしいです。

書類をユーザーから集めて、それらの個人情報を1ヶ月も審査が完了しないのはどういう了見ですか?

本当に審査をされてるのでしょうか?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jazzy Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in and play?
• Could you please explain which documents you submitted to the casino?
• Did the casino request a translation of the documents, or were you asked to submit any documents multiple times?
• When was the last time you communicated with the casino regarding the verification of your documents?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

You can still access your account.

I think I submitted the documents I provided to the casino, as they also asked for identification, a resident registration card to verify my address, and bank documents.

We have received multiple requests for these documents and have responded to all of them.

The last time we discussed this issue with the casino was yesterday.

The balance we currently hold is being increased with cash.

I have sent a txt file containing the details of the exchange I had with the casino yesterday.

アカウントにアクセスは今も出来ます。

カジノに提出した書類は、身分証、住所確認として住民票、銀行書類も追加で求められたため、提出していたと思います。

それらの書類を複数回に渡って請求を受けて全て対応しております。

カジノ側とこの問題を最後に話し合ったのは昨日です。

今保有している残高は現金で増やしております。

カジノ側と昨日やり取りをした内容をtxtファイルで送りました。

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Samuel (samuel.s@casino.guru),

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear yokoyan888,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Jazzy Spins Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Jazzy Spins Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello yokoyan888,

Thank you for your patience. I’ve followed up with the casino outside of this thread and I was informed of the following:

Regarding your complaint – The Risk Team is currently waiting for a confirmation from your MuchBetter payment method, which you need to provide. They have already reached out to you via email, but the required documents have not been submitted yet. This is what’s causing the delay in processing your withdrawal.

Could you please provide me with an update on your situation? Have you already sent the requested documentation to the casino?

Please note that I’m extending the timer by an additional week to allow some more time for this to be resolved.

Thank you, and I look forward to your reply.

Dear yokoyan888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru