Joo Casino - La cuenta del jugador ha sido cerrada abruptamente.

Once again a nothing criminal act of a casino. Takes my son and when I win closes my account.

I used this casino 100% solely on the reason of this websites review and once again I get stun this time with no warning what’s so ever and my money again just taken out of the blue. It’s horrible and casino guru recommendations have stun me twice!

this was all the response I got.

"Dear Harley,

Your account was closed according to the administration decision. 

If you have any questions or doubts, please do not hesitate to contact us via email or via live-chat.

​

Best Regards,

Joo Casino Support"

mean while my other complaint against fast pay casino is still unresolved

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Joo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear millsy12488,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru