JugaBet Casino - El retiro del jugador se retrasa debido a la verificación de la cuenta.

Hello, good afternoon. I am writing to request your kind intervention with JugaBet casino. My account has been under verification for 14 consecutive days as a VIP user. I have submitted all my documentation in good faith, and it should be noted that my account already has a previously approved withdrawal of $30,000,000, so my identity has already been validated. I currently have an outstanding balance of $280,400,000. I have sent polite messages to support and VIP management inquiring about my status and the processing time, but I have not received any response. They have been verifying my account for over 15 days in order to pay me the remaining balance. I kindly request that you intervene to inquire about the processing time and ask them to expedite the review of my file in a courteous manner, so that we can resolve this situation amicably. Thank you very much.

​Hola, buenas tardes. Les escribo para solicitar su amable mediación con el casino JugaBet. Tengo mi cuenta bajo verificación hace 14 días corridos siendo usuario vip. He enviado toda mi documentación de buena fe y cabe aclarar que mi cuenta ya tiene un retiro previo de $30.000.000 aprobado con éxito, por lo que mi identidad ya fue validada anteriormente. Actualmente mantengo un saldo pendiente de $280.400.000. Les he enviado mensajes cordiales a soporte y a la gerencia VIP consultando sobre mi estado y los plazos de demora, pero no he recibido respuesta alguna de su parte están verificando hace más de 15 días para poder pagarme el resto. Les pido por favor si pueden intervenir para consultar los plazos y pedirles que agilicen la revisión de mi legajo de manera cordial, para poder resolver esta situación de mutuo acuerdo. Muchas gracias

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JugaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas