JVSPINBET Casino - El retiro del jugador se ha retrasado en JVSpin.

If I had been informed about this casino JVSpin earlier, I would never have deposited money with them. They are shameless.

JVSpin is a horrendously bad casino; they do not pay within 24 or 48 hours as they claim. More than that, I have been waiting 5 days to be paid into my Neteller e-wallet, the same one I used to deposit a certain amount. They allow deposits from any type of account from any country to play on their disgusting site, but when you want to withdraw your money, they only allow e-wallets, not even the same ones you deposited with—what a scam! They offered Astropay, and when you win, they remove it and tell you they have issues with the Astropay site, hahaha, they are brutally good at lying and trying to keep your money, which you haven’t even won because it's part of what you recovered. JVSpin's website is disgustingly bad; their customer service for resolving your doubts and queries is even worse. They have no answers; they always say the specialized team and blah blah blah. Don't waste your money on this site; don't deposit with them. Find something more reliable that will return your money to you.

Si me hubiera informado antes de este casino jvspin jamas les hubiera depositado dinero son unos sin vergüenzas

Casino horriblemente malo jvspin no paga en 24 ni 48 horas como dice es más llevo 5 días esperando a que me paguen en mi billetera electrónica de neteller con la misma que les deposite una cierta cantidad. Dejan depositar de cualquier tipo de cuenta de cualquier país para poder jugar en su asqueroso sitio, pero cuando quieres retirar tu dinero te imponen solamente billeteras electrónicas y no las mismas con las cuales les depositaste negocio redondo! Colocan astropay y cuando ganas la eliminan y te dicen que tienen problemas con el sitio de astropay jajaaja brutalmente buenos para mentir e intentar quedarse con tu dinero que ni siquiera ganaste porque es una parte de lo que recuperaste, en relativas cuentas pagina jvspin asquerosamente mala la atención al público para resolver tus dudas y consultas más asquerosa no tienen respuestas siempre te dicen que el equipo especializado y bla bla bla, no pierdan su dinero en esta página no les depositen pasen de largo busquen algo más confiable y que les entregue su dinero

Dear RICE1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will also be offered for withdrawals, and it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in the payment methods they can offer to their customers.

To better understand and assist with your case, I kindly ask for more details:

• Since when has your withdrawal been pending?
• What is your current active balance?
• Could you please advise whether you have been informed about any alternative methods of withdrawing your winnings?
• Has your account been successfully verified in the past?
• Have you received any specific reasons from customer support for the delay in processing your withdrawal?

If you have any documentation that could help clarify the situation, such as screenshots of your withdrawal request, chats, or emails with the casino, please feel free to forward them to petronela.k@casino.guru.

Your cooperation is crucial for us to proceed with this case. Without your input and supporting evidence, we won’t be able to move forward effectively in mediating the issue with the casino.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear RICE1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I made a withdrawal of 450,000 thousand pesos on December 11 of this year at jvspin, which they never deposited into my neteller account. In the end, they blocked me and kept my withdrawal money. They are scammers. Do not waste your money on this platform, which is only scam and fraud.

Hice un retiro de 450.000 mil pesos el día 11 de diciembre del presente año en jvspin los cuales nunca me depositaron a mi cuenta neteller al final me bloquearon y se quedaron con el dinero de mi retiro son unos estafadores no mal gasten su dinero en esta plataforma que solo es estafa y fraude

Dear RICE1986,

Thank you for sharing your complaint. I’m sorry to hear about the issues you've encountered with your withdrawal at JVSPINBET.

To better understand your situation and assist you effectively, could you please provide some additional details?

• What games did you play while using the platform?
• Did you accumulate your winnings with or without using a bonus?
• Was your account fully verified at the time of your withdrawal request?
• Can you provide any communication or proof of the withdrawal request or related interactions with the casino?

Your cooperation is crucial for us to proceed with your case and assist you in resolving this issue. Please feel free to share any relevant documentation or communication via email at petronela.k@casino.guru.

Looking forward to your reply.

Dear RICE1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.