JVSPINBET Casino - Los giros de bonificación del jugador no se han activado.

On Saturday, April 26, 2025, I received an email with a JVSPIN CASINO padel promotion, which stated that I had to deposit 11,000 CLP to receive 100 free spins on the sugar rush with no wagering requirement. Because it seemed strange to me, before making the deposit, I consulted the casino support to confirm and validate if it was real or what steps I had to follow to obtain the bonus, to which the assistant replied that if it was real, there was nothing to do but deposit and the spins would be loaded. I made the deposit and the spins were not activated. I contacted them again and after waiting a day, they responded that the bonus was out of date, that's why it was not loaded. I also complained because the email they sent me did not seem to be valid for the bonus or its validity. They denied me the possibility of withdrawing my deposit since I only deposited for the bonus and they did not give me an answer.

El día sábado 26 de abril del 2025 recibí un correo electrónico con una promoción pádel JVSPIN CASINO el cual se reducía que debía depositar 11000 CLP para recibir 100 giros gratis en el sugar rush sin requisito de apuestas. Debido a que me pareció extraño antes de realizar el depósito consulte al soporte del casino para confirmar y validar antes si era real o que Pasos debía seguir para obtener el bono a lo que la asistente me respondió que si era real que no había nada que hacer más que depositar y se cargaban los giros , hice el depósito y no se activaron los giros me comuniqué nuevamente con ellos y tras esperar un día me respondieron que estaba fuera de plazo el bonus, por eso no se cargo. Además reclame por que en el correo que me enviaron no parecía no valides del del bono o la vigencia. Me negaron la posibilidad de sacar lo depositado ya que deposite sólo por el bonus y no me dan respuesta.

Dear Cpcpc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please send me the email that contained the bonus offer?

I’d also like to know exactly how you activated the bonus, when you received the email, and when you made the deposit.

Could you please share your communication with the casino regarding the expired bonus?

Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello, I sent an email with the requested information.

Hola envié correo electrónicos con la info solicitada

Dear Cpcpc, how exactly did you attempt to activate the bonus? Did you click on anything in the email offer, or did you simply make the deposit through your account and expect the spins to be activated automatically? Alternatively, was there any step during the deposit process that you took to activate the bonus?

I’d also like to know exactly how you activated the bonus, when you received the email, and when you made the deposit.

Have you received any update from the casino, as promised in the live chat?

Dear Cpcpc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.