Karamba Casino - Los retiros de los jugadores se retrasan por parte del casino.

Hello friends, I want to file a complaint against Karanba Casino. I deposited through Jeonbank and then used the same method to withdraw, but Karanba says the withdrawal couldn't be processed and was returned. After that, I deposited via Skrill and then made another withdrawal, and they told me they had problems with it. Now they're telling me to do it via bank transfer and that I have to send them a screenshot of my account details and how long I've been a customer. They're a complete rip-off. Thanks for a prompt solution.

hola amigos quiero hacer una denuncia encontra de karanba casino deposite por medio de jeonbank y despues use el mismo modo para retirar y dicen en karanba que no se pudo hacer el retiro fueron devueltos despues deposite por skrill y despues hice otra vez un retiro y me dijeron que tubieron poblemas con el retiro ahora me oiden que lo haga por cuenta bancaria y rube que enviarles una captura de mi cuenta y antiguedad son un fiasco gracias pronta solucion

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear minino,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Karamba Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Hi friends, I just spoke with them and now they're asking me for another bank account or another withdrawal method. I told them Skrill and they're saying no. This is a scam.

Hola amigos acabo de hablar con ellos y ahora me estan pidiendo otra cuenta bancaria o otro metodo de retiro les dije skrill y me dicen que no esto ya es estafA

Dear minino,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hi, now they're asking me for my bank statement and I just sent it, it's a disaster.

hola ahora me estan pidiendo cartola del banco y acabo de mandar son un fiasco

Hello minino,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello, greetings. I'm still waiting for my earnings. They gave me 7 days, but the withdrawal to my bank account is taking a while. Thank you.

hola saludos todavia esperandp mi ganancias me dieron 7 dias se demora el retiro a mi cuenta bancaria gracias

Hello, greetings. I've been waiting for my earnings for 9 days and nothing has arrived yet. When will it arrive?

hola saludos llevo esperando mis ganancia 9 dias y todavia no llega nada hasta cuando

Hello,

Thank you for your patience.

Could you please let me know whether the casino has provided any updates since you submitted the requested bank statement?

Additionally, is your withdrawal still pending, or has the casino canceled it?

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, greetings. Nothing at all, I don't know what's going on.

Hola saludos nada de nada no se que esta pasando

Hello friends, I've been waiting 15 days for my funds. This has pushed me over the edge. What lie will these scammers come up with next? How can they be so shameless? How long will this go on?

hola amigos 15 dias esperando mis fondos esto ya me colmo la paciencia ahora con que mentira van a salir estos estafadores como puede ser tanta sinverguesura hasta cuando

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear minino,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Karamba Casino to join this conversation and assist in addressing the complaint.

Dear Karamba Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Hello friend, my winnings were returned to the Karanba casino. They haven't contacted me through chat, they haven't sent me any emails, nothing. How long will I have to wait? They're making a mockery of me.

Hola amigo devolvieron mi ganancias al casino karanba no me hablan por el chat no me manda ni un correo nada hasta cuando tendre que esperar se burlan de uno

Hello, greetings. Now they're asking me for a new bank account. This is the last straw. They're a bunch of jerks. Where can I file a complaint in the UK so they can be sanctioned or shut down? I sent them another account.

Hola saludos ahora me estan pidiendo nueva cuenta bancaria esto ya es el colmo son una mierda donde puedo presentar un reclamo el el reino unido para que la sancionr o cirren ahy mande otra cuenta

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, greetings. It's been days and I still haven't received any of my earnings. They don't want to pay me. I've contacted them via chat and they don't respond. They're a scam.

Hola saludos llevo dias y todavia no me ha llegado nada de mis ganancias no me quieren pagar les hablo por chat y no me responden son una estafa

Dear minino,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the eCogra – an alternative dispute resolution service (https://ecogra.org/forms/adr-dispute-step-1) and submit a complaint to them. It collaborates with the Malta Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority itself (https://www.mga.org.mt/player-hub/lodge-a-complaint/). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru

We’ve reopened this complaint at the request of minino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear minino,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan

Casino.Guru