KinBet Casino - Los retiros de los jugadores se retrasan.

Hello, I played at this casino and won around 700 euros, I made 2 withdrawals in stages, on February 10, 203 euros and on February 11, 253 euros and left 250 euros with which I continued playing until yesterday and made turnovers. Today (February 25) my withdrawal requests are still under review. I have contacted their 24-hour support more than 5 times and they keep telling me the same text (copy paste), "we apologize for the inconvenience, there is a slight delay, don't worry, etc., etc." Yesterday, February 24, when I made my last contact, they informed me that they are currently checking the requests right now, obviously they lied to me because even today (24 hours later) my requests are still under review.

Dear skoliosp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

• It was my firsts withdrawals, so no I haven't made any successful withdrawals before.
• At verification tab it says this "It appears that the account does not require any verification". So no need

and I don't have this option, and they didn't ask me for it.

• I didn't play with bonuses, I never use them. Εven if I had used them, I have made thousands of euros in turnover in these two weeks. I just have 3 bonus crabs that they giving you with your deposits (I made 3 deposits total), but I haven't touched them and they haven't informed me to do anything with them, and there's no option to cancel them.

If there is an issue on my part that I am not aware of, they should inform me, but they do not give me any information, they do not even check my withdrawal requests.

Thank you very much for your reply, skoliosp. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Kristina,

I tried to attached here the document but it seems there is no choice for doc files, I sent it to you via email.

Good evening,

I got paid an hour ago.

Before you close the case, I would like to know if you contacted the casino first and then they paid me, or if it was a random event.

It is very important to know this, because the work you offer is of particular value.

If it was a coincidence that I got paid today then thank you very much for taking care of my case.

Καλησπέρα σας,

Πληρώθηκα πριν μια ώρα.

Θα ήθελα πριν κλείσετε την υπόθεση να γνωρίζω αν ήρθατε πρώτα σε επικοινωνία εσείς με το καζίνο και μετά με πλήρωσαν ή ήταν τυχαίο γεγονός.

Είναι πολύ σημαντικό να το γνωρίζουμε αυτό, γιατί το έργο που προσφέρετε είναι ιδιαίτερης αξίας.

Αν ήταν τυχαίο γεγονός ότι πληρώθηκα σήμερα τότε σας ευχαριστώ πολύ που ασχοληθήκατε με την υπόθεση μου.

Dear skoliosp,

We're glad to hear that your issue has been resolved. Although we have not contacted the casino regarding this complaint yet, there is a good chance they came across your thread, as they currently have multiple active complaints and they can review them all.

We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru