KingdomCasino.io - La retirada del jugador se retrasa.

Then not want to pay ,teck more the normal time 22 October tor now and then staying say is under review.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No I was never have withdrawal before in this casino kingdom,first time,yes I have passed the verification KYC,I have pass the bonus warguere and star to win really money after I play in the warguere more de 2000 ,here I sen to you all the requests you ask me Kristina,thanks so much

Today I have received emails from de casino kingdomcasino6.io.my bank declined de withdrawal,impossible I play another casino and never have problems,so dis is the meaning then never have the idea to pay to me ,and olso blocked my account,this casino I think not stolen money from people,this casino are stolen credentials information from people,passport,bank details,address,so really important and confidential information,this most be stop because this really crime by the government laws,please I well go police ,and olso I well call to belasting Nederland ,this information most be to everyone know,and never go to this casino and everyone do complain,because another well have the dem situation,my best regards and I hope some here olso do something.have nice day .

Thank you very much for your reply. Do I understand correctly, based on your screenshots, that you are unable to log into your casino account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello Kristina, good afternoon. Yes, I will send you all the chats and emails. By the way, there are a lot. The last email was two days ago, where they say they will return the 100 euros I deposited to play, but they won't give me the winnings and my account will be blocked. Not only that, they also claim I'm on the blacklist for non-compliance. My response was very direct and simple: if I'm on the blacklist for claiming my rights, then I will continue to say that it's all a trick by you. First, my bank didn't accept the payment, and now you're sending me 100 euros. The manipulation and the lies are obvious. My best wishes, and I hope that those who read this don't play at that casino.

Hola buenaa tarde Kristina,si le enviare todos los chat y los email,por cierto Son mucho,el último email fue hace dos días ,donde dicen que me devolverán los 100 euros depositados que hice para jugar,pero no me darán las ganancias y mi cuenta será blokeada y no solo eso también acreditan que estoy en la lista negra por incumplimiento,mi respuesta fue muy directa y sencilla,si estoy en la lista negra por reclamar mi derecho ,pues seguiré diciendo que todo es una artimaña de ustedes,primero que mi banco no acepto el pago y ahora que me envían 100 euros,ya se ve la manipulación y la mentira,mis mejores deseos y espero que los que lean acá no jueguen en ese casino

Unfortunately, I haven't received any emails with the communication between you and the casino yet. Could you please forward everything to me so we can proceed with this complaint? Thank you for your cooperation.

Dear Deanigza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru