Kingmaker Casino - El jugador cree que el reintegro se ha retrasado.

Good evening,

I would like to file a complaint regarding a pending withdrawal at Kingmaker Casino.

On 02/09/2025 I submitted a withdrawal request for €500.

Since then, the takeover has remained in a "under consideration" status, without any clear update.

Kingmaker Casino does not require identification/verification for withdrawals, so the delay cannot be justified by this process.

I have contacted them several times via live chat and once via email, but the responses were only very general (e.g. "please wait") without any specific date.

Many days have passed to this day and my ascension has not been completed.

Please help me so that the issue can be resolved and my payment completed as soon as possible.

Thank you!

Καλησπέρα,

Θα ήθελα να υποβάλω παράπονο σχετικά με μια εκκρεμή ανάληψη στο Kingmaker Casino.

Στις 02/09/2025 υπέβαλα αίτημα ανάληψης 500€.

Έκτοτε, η ανάληψη παραμένει σε κατάσταση «υπό εξέταση», χωρίς καμία σαφή ενημέρωση.

Το Kingmaker Casino δεν απαιτεί ταυτοποίηση/verification για αναλήψεις, οπότε η καθυστέρηση δεν μπορεί να δικαιολογηθεί με αυτήν τη διαδικασία.

Έχω επικοινωνήσει πολλές φορές μέσω live chat και μια φορά με email, αλλά οι απαντήσεις ήταν μόνο πολύ γενικές (π.χ. «παρακαλώ περιμένετε») χωρίς καμία συγκεκριμένη ημερομηνία.

Μέχρι σήμερα έχουν περάσει πολλές ημέρες και η ανάληψή μου δεν έχει ολοκληρωθεί.

Σας παρακαλώ να με βοηθήσετε ώστε το ζήτημα να λυθεί και να ολοκληρωθεί η πληρωμή μου το συντομότερο δυνατό.

Σας ευχαριστώ!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening

Thank you very much for your reply, unfortunately it is still "under review", I have not contacted you again either via live chat or via email because the answers they give me are "please be patient"

Καλησπέρα

Ευχαριστώ πολύ που απαντήσατε, δυστυχώς εξακολουθεί να βρίσκεται"υπο εξεταση", δεν έχω επικοινωνήσει ξανά ούτε μέσω live chat ούτε μέσω email γιατί οι απαντήσεις που μου δίνουν ειναι "παρακαλώ δείξτε υπομονή"

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Good evening Dominika

Regarding the last message you sent me, I would like to respond to you that in the past I had no problems with withdrawals, within three or four days I would see the money in my account.

This casino does not require identification.

I didn't have any bonus active when I collected my profit.

I'm sending you some screenshots from the live chat and the email I communicated with by email.

Καλησπέρα Dominika

Σχετικά με το τελευταίο μήνυμα που μου έστειλες να σου απαντήσω οτι στο παρελθόν δεν είχα κάποιο πρόβλημα με τις αναλήψεις, στο τριήμερο, τετραήμερο έβλεπα τα χρήματα στο λογαριασμό μου.

Το συγκεκριμένο καζίνο δεν χρειάζεται ταυτοποίηση.

Δεν ειχα κάποιο μπόνους ενεργό όταν συγκέντρωσα το κέρδος μου.

Σου στέλνω με email κάποια screenshot από το live chat και το email που επικοινωνησα.

Dear player, have you received the money?

No, it's still "under review". I contacted live chat a few days ago and they told me exactly the same thing as the previous times...

Όχι, βρίσκεται ακόμα στο "υπο εξέταση". Επικοινωνησα στο live chat πριν λιγες μέρες και μου ειπαν τα ίδια ακριβώς με τις προηγούμενες φορές...

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you Dominika for your service and information, I hope my complaint is resolved.

Σε ευχαριστώ Dominika για την εξυπηρέτηση και ενημέρωση ελπίζω να επιλυθεί το παράπονο μου.

Hello SpinBuddy,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from Kingmaker Casino into this conversation.

Dear Kingmaker Casino,

Could you provide additional details regarding this payment delay and clarify the current status of the transaction? We would also appreciate it if you could share any relevant evidence or documentation that may help us to resolve this case.

Thank you in advance for your cooperation.

Best regards,

Karla

Good morning Karla, I just received the payment!!

Kάρλα καλημέρα μόλις έλαβα την πληρωμή!!

Dear SpinBuddy,

We would like to inform you that we are looking into your request.Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

Kingmaker Casino team

Dear SpinBuddy,

We're glad to hear that you received your payment . We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru