Kingmaker Casino - El jugador cree que el reintegro se ha retrasado.

I requested a withdrawal of €1,500 (in three transactions of €500), but to date the funds are still "pending" and have never arrived in my account.

My balance is €0, but withdrawals aren't being processed, and I'm getting no clear response from customer support. Furthermore, the system indicates that the maximum number of withdrawal requests has been reached, but none of them have been completed.

Very negative experience: lack of transparency and payment deadlines not respected.

I advise caution before using this platform. If the situation isn't resolved soon, I will file a formal report.

Ho richiesto il ritiro di 1500€ (in tre operazioni da 500€), ma ad oggi i fondi risultano ancora "in sospeso" e non sono mai arrivati sul mio conto.

Il saldo risulta 0€, ma i prelievi non vengono elaborati e non ricevo risposte chiare dall’assistenza clienti. Inoltre, il sistema indica che è stato raggiunto il numero massimo di richieste di ritiro, senza però completarne nessuna.

Esperienza molto negativa: poca trasparenza e tempi di pagamento non rispettati.

Consiglio cautela prima di utilizzare questa piattaforma. Se la situazione non verrà risolta a breve, procederò con una segnalazione formale.

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Dear Luigi94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Luigi94,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Luigi94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru