Kingmaker Casino - El reembolso al jugador se ha retrasado.

I have made deposits using the 15% cashback bonus and after a week as stated in the corresponding bonus I have not received any refund without of course having made a withdrawal. I am submitting a photo of the bonus and the payment history for the corresponding week.

Έχω κάνει καταθέσεις χρησιμοποιώντας το μπόνους 15 % επιστροφή χρημάτων και μετά από μια εβδομάδα όπως αναγράφεται στο αντίστοιχο μπόνους δεν έλαβα καμία επιστροφή χωρίς εννοείται να έχω κάνει ανάληψη . Υποβάλλω φωτογραφία του μπόνους και του ιστορικού πληρωμών για την αντίστοιχη εβδομαδα

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingmaker Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account verified?
• Have you benefited from a similar bonus in the casino in the past?
• Have you accepted any bonuses with your deposits during the week?
• Have you contacted casino support and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've been playing for years, I've made many withdrawals and deposits, and now they've reset my VIP level after 3 withdrawals that I requested of 500 euros each. The account is working normally, I can deposit. I clicked on this bonus last week and have deposited many times. Their answer was that I have received the deposit bonus while this bonus is given every Monday. This casino is ready to close logically and has lost money. I am not going to deposit even half a euro if I do not get my cashback

Παίζω χρόνια έχω κάνει αναλήψεις πολλές καταθέσεις και πλέον μου έχουν μηδενίσει το επίπεδο vip μετά από 3 αναλήψεις που ζήτησα των 500 ευρώ έκαστος. Ο λογαριασμός λειτουργεί κανονικά μπορώ να καταθέσω . εχω πατήσει την προηγούμενη εβδομάδα πανω σ' αυτό το μπόνους και έχω καταθέσει πολλές φορές . Η απάντηση τους ήταν πως έχω λάβει το μπόνους των καταθέσεων ενώ αυτό το μπόνους δίδεται κάθε Δευτέρα . Το καζίνο αυτό είναι έτοιμο για κλείσιμο λογικά και τα έχει χαμένα . Δεν πρόκειται να καταθέσω ούτε μισό ευρώ αν δεν πάρω το cashback μου

Thanks for your reply.

Claiming other bonuses is a common reason why cashbacks aren't awarded. Please let me know whether you accepted other bonuses while making deposits.

Looking forward to your explanation.

Dear Biskoto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru