Kingmaker Casino - Los retiros de los jugadores se retrasan.

Dear Support Team,

I recently made a profit of €7,000 and have already submitted three withdrawal requests.

Unfortunately, I haven't received any clear information yet about how long it will take to process my withdrawals. Therefore, I wanted to politely inquire when I can expect the payment, as I've heard there are delays.

Additionally, I am somewhat concerned as I have not yet received the money. Therefore, I would appreciate a brief update on the current status of my payment and the expected processing time.

Sehr geehrtes Support-Team,

ich habe vor Kurzem einen Gewinn in Höhe von 7.000 € erzielt und bereits drei Auszahlungsanfragen gestellt.

Leider habe ich bisher keine klare Information darüber erhalten, wie lange die Bearbeitung meiner Auszahlungen dauert. Daher wollte ich höflich nachfragen, wann ich mit der Auszahlung rechnen kann ich habe gehört das sie verzögern .

Zusätzlich bin ich etwas besorgt, da ich das Geld bisher noch nicht erhalten habe. Ich bitte Sie daher um eine kurze Rückmeldung zum aktuellen Status meiner Auszahlungen sowie zur voraussichtlichen Dauer der Bearbeitung.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Muho66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

I withdrew €500 between May 2nd and 3rd, 2026, and I received the first payment. I still have three more payments pending, so they're certain I'll receive the money. I'm worried I won't get it.

Ich habe am 2.5.26 - 3.5.26 ausgezahlt 500€ und die erste Auszahlung hab ich bekommen und habe noch 3 offene Auszahlung also sie sind sicher dass ich das Geld erhalten werde. Ich mache mir sorgen das ich das nicht bekomme.

Dear Muho66,

Thank you for your response. Do you have any updates for us in relation to the withdrawals? Can we consider the issue resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila

Playful!!! No need to contact me anymore?!!!

Verspielt!!! Jetzt brauchst auch nicht mehr melden ?!!!

Dear Muho66,

Thank you for your message.

To ensure clarity and facilitate mutual understanding, I would appreciate if you could provide more comprehensive and detailed responses in future communications.

Could you please elaborate what you meant by your last response?

Looking forward to your reply,

Attila

Dear Muho66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru