Kingmaker Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello, let me tell you about my situation:

• On May 23rd I requested a withdrawal via bank transfer of €100 I won.
• June 13th, since the money has not yet arrived and reading around that the problem could be that the EU banks and in particular the Italian ones could block the transfers coming from unlicensed casinos, I cancel and do it again with Mifinity both to speed up and to be more secure.
• On June 26th they still text me in chat saying they are working, they have many payments to process and to be patient.

Salve, vi presento la mia situazione:

• 23 maggio faccio richiesta di prelievo tramite bonifico bancario di 100€ vinti
• 13 giugno non essendo ancora arrivati i soldi e leggendo in giro che il problema potesse essere che le banche EU e in particolare quelle italiane potessero bloccare i bonifici provenienti da casinò senza licenze, annullo e lo rifaccio con Mifinity sia per velocizzare, sia per essere più sicuro
• 26 giugno ancora mi scrivono in chat che stanno lavorando, hanno molti pagamenti da elaborare e di avere pazienza.

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Dear Ciruzzo288,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ciruzzo288,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla,

First of all, thank you for what you do and congratulations on organizing this site.

I wanted to point out that I am already verified at the casino and received my first and only withdrawal in just 3 business days via bank transfer.

That's why I was surprised it hadn't arrived after three full weeks. I canceled and changed the method to e-wallet, because I read here that it takes up to 72 hours. Still, no money today.

I look forward to hearing from you.

Cordially

Gaetano

Ciao Karla,

prima di tutto, grazie per quello che fate e complimenti per l'organizzazione di questo sito.

Volevo sottolineare che sono già verificato sul casinò e ho ricevuto il primo e unico prelievo in soli 3 giorni lavorativi tramite bonifico.

Ecco perché mi sono meravigliato che dopo 3 settimane complete non fosse arrivato annullando e cambiando il metodo con e-wallet perché ho letto qui che richiede massimo 72 ore; comunque anche oggi niente soldi.

Attendo vostre notizie.

Cordialmente

Gaetano

Dear Ciruzzo288, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dearest Karla,

I received a deposit bonus that I redeemed by playing it again as many times as required on the slots.

I don't know if you've already contacted the casino or not, but today I received an email with the text:

We're happy to inform you that your €100 withdrawal request has been successfully processed. Please note that it can take up to 3 business days for the funds to appear in your selected payment method.

and in my customer area the payment history relating to this withdrawal has changed from "processing" to "completed".

I hope this was a gesture of good faith and the usual delays due to multiple withdrawals. I'll confirm as soon as the €100 is in my Mifinity account.

In the meantime, I reiterate my compliments for your site and the excellent work you do.

Cordially

Gaetano

Gentilissima Karla,

ho ricevuto un bonus su deposito che ho riscattato rigiocandolo le volte previste alle slot.

Non so se avete già contattato il casinò o no, ma oggi ho ricevuto una email con il testo:

"Siamo lieti di informarti che la tua richiesta di prelievo di 100 EUR è stata elaborata con successo. Ti comunichiamo che i tempi di attesa affinché i fondi vengano visualizzati nel metodo di pagamento selezionato, ammontano fino a 3 giorni lavorativi."

e nella mia area cliente la cronologia dei pagamenti relativo a questo prelievo è passato da "elaborazione" a "completata".

Spero si sia trattato di buona fede e ritardi normali tempi dovuti a molteplici prelievi; vi confermerò appena i 100€ saranno presenti sul mio conto Mifinity.

Nel frattempo rinnovo i complimenti per il vostro sito e l'eccellente lavoro che fate.

Cordialmente

Gaetano

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ciruzzo288,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla