Kosmonaut Casino - El jugador aún tiene un problema no identificado.

They have disappeared. We don't know anything. They don't answer emails and it's all over the internet. Blacklisted AT ASK gamblers. So tell me why they are still here with high trust index.

They are still open for deposits and they send promos

Dear Soulfly,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kosmonaut Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Does the casino prevent the withdrawal of your winnings?
• Could you please explain what the disputed amount of 10,000 NOK represent in this situation?
• Is your account in the casino verified?
• Is your account in the casino blocked or inaccessible?
• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you very much, Soulfly, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, Soulfly! Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem. I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

https://casinosincanada.com/content/kosmonaut-casino-is-another-casino-that-has-gone-over-to-the-side-of-evil-and-is-throwing-players/

Im not the only one

Why are the casino listed with high safety index, when they steal money from people .

They are blacklisted at ask gamblers.

But every day they gain new money because players are not warned.

Shamelful

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We have decided to extend the timer for 7 more days as we reach out to the casino once more.

Wanna bet on if they replay ?

100 euros they wont

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, The casino's license does not have any customer complaint services but you can still try to contact them via this e-mail: info@gcb.cw. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team