Lalabet Casino - El jugador cree que el reintegro se ha retrasado.

I don't understand why the option to complain against Lala.bet was summarily removed from the site. That's why I'm going to make the complaint against Justbit, since both companies are actually the same, as they belong to Casbit Group N.V... If Casino Guru wants to move this complaint to a Lala.bet page, ok.

They have been using a dishonest way to not pay me for several days. The withdrawal request page contains an error that they are not working to fix. Every time I click to withdraw funds, the page sends me an error message. I've complained about this dozens of times to the site's support, but they simply won't resolve the issue. In practice, this is excellent for them, as they don't pay me but at the same time use the excuse that they just don't pay because they are facing a technical problem.

pure trickery. The time I waited is enough to solve much more complex problems. If they haven't done it yet, it's because they don't want to.

They are crooks disguised as an online casino.

Dear Pablohenriques,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I think you didn't read what I wrote carefully. Or he wasn't able to understand, even though I was quite clear.

I have experience with online casinos. You don't need to explain to me what I've already known for at least a decade. I have accounts in more than 150 different ones and I know very well how the withdrawal and KYC procedures work.

It's not about this.

They don't even show interest in starting the KYC process. They never asked me for any documents.

The website has an error in the request withdrawal button. When I click on it I get an error message. I've been begging via online chat and email for over a week for them to fix the error and they've done absolutely nothing to fix it.

The situation for them is very comfortable. They may argue that I never made a withdrawal request and it is true. I have never made a withdrawal request. They prevent me from making a withdrawal request because the site purposely returns an error message when I try to request a withdrawal.

Dear Pablohenriques,

Have you received your withdrawal from the casino yet?

I haven't received it.

On the website it says payment made. But not a penny has landed in my account.

Não recebi.

No site consta como pagamento efetuado. Mas não caiu nenhum centavo na conta.

Dear Pablohenriques,

Since when exactly is the payment pending? How did you manage to get through the error when tried to request the payout?

I canceled the withdrawal request via Pay 4 Fun and reopened it via pix... Since the day I reopened the payment requesting that it be made via pix, it has been listed on the Lala.bet website as "payment made"... But I've never received a penny. They're criminals! Clearly criminals!

Cancelei o pedido de saque por Pay 4 Fun e reabri por pix... desde o dia que reabri o pagamento solicitando que fosse efetuado via pix consta no site Lala.bet como 'pagamento efetuado"... Mas nunca recebi nenhum centavo. São criminosos! Claramente criminosos!

Dear Pablohenriques,

Since when exactly is it pending?

Dear Pablohenriques,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

July 5th of this year... it says payment made, but I haven't received a penny.

05 de julho deste ano... consta como pagamento efetuado, mas não recebi nenhum centavo.

Dear Pablohenriques,

Can you please forward a screenshot of the pending withdrawal from your casino account and a statement from your payment provider to nikolas.b@casino.guru?

Dear Pablohenriques,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.