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They're thieves. You make deposits and they don't show up. There's no customer service! They're just being stupid. Don't waste your money here!

Son unos rateros haces depósitos y no se reflejan. No hay servicio a cliente!! Solo se hacen pendejos no pierdan su dinero aquí!!

Dear Thefiie,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of the events, I’m unable to assist you with this case and will need more information. Could you please elaborate? Did you make a deposit, but it wasn't credited to your casino account?

I will be patiently waiting for your reply.

Best regards,

Kristina

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Yes, I made a deposit of 610, sorry, I slipped my finger. First they told me to download the CEP, I sent it to them, and then they said there were problems with my ID. When I made all the deposits, they still didn't respond to me either by email or through the app. I can't attach the document 🫤 But I have photos and proof of everything.

Si, hice un depósito de 610 perdón, se me fue el dedo, primero me dijeron que el cep lo descargue, se los mandé y después que problemas con mi ID. Cuando tengo todos los depósitos echos de igual manera, ya no me responden ni por correo ni por la app. No puedo adjuntarte el documento 🫤 Pero tengo fotos y pruebas de todo

Thank you for your reply, Thefiie. If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider to start an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Dear Thefiie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru