Lazybar Casino - La retirada del jugador se retrasa injustificadamente.

I made a deposit at LazyBar Casino using USDT (Tether) for a total of 2,000 USDT, using a self-custodial (non-custodial) wallet, with no intermediaries, no associated name, and no relationship with cards, banks, or e-wallets.

I subsequently requested a withdrawal of my earnings (total balance:

€3,053) also via USDT, but the casino is unjustifiably blocking the process and demanding documents that are impossible to provide in a decentralized crypto transaction.

Documentation initially provided:

Screenshot of my wallet with full deposit details

Capture of the transaction on the blockchain (hash, wallets, amount, date and time)

Despite that, casino support requested the following from me:

Sender's name

Name of the recipient

IBAN used in the transaction

This data doesn't exist in a USDT transaction from a self-custody wallet. There are no names or IBANs associated with this type of transaction, only wallet addresses.

New casino requirements:

Recently, LazyBar has also sent me emails requesting:

Photos of both sides of a credit card (which I've never used)

Bank statement (I have not made any transfers)

E-wallet account screenshots (I haven't used it either)

Personal and financial information: payroll, source of income, employment, etc.

My position:

I've sent everything technically possible in a decentralized crypto transaction, complying in good faith with reasonable verification requirements (KYC/AML). However, the casino insists on demands that don't apply to me, delaying the withdrawal without valid justification.

📎 Evidence attached to this complaint:

✅ Capture of the 2,000 USDT deposit transaction

✅ Blockchain explorer screenshot with full hash

✅ Bank statement

✅ Last payroll

✅ Casino emails requesting irrelevant information

✅ My response explaining that I only used USDT from a non-custodial wallet

I request that my withdrawal of €3,053 be processed immediately through the same crypto method used for the deposit, and that this practice of requesting documentation unrelated to the methods used cease, which violates the principles of fairness and transparency.

If this situation is not resolved, I will continue to escalate this complaint publicly on crypto forums, other complaint platforms, and, if necessary, with the relevant authorities.

Thank you for your attention and for supporting a fair resolution.

He realizado un depósito en LazyBar Casino mediante USDT (Tether) por un total de 2.000 USDT, utilizando una wallet de autocustodia (no custodial), sin intermediarios, sin nombre asociado y sin relación con tarjetas, bancos ni monederos electrónicos.

Posteriormente solicité el retiro de mis ganancias (saldo total:

3.053 €) también vía USDT, pero el casino está bloqueando el proceso de forma injustificada y exigiendo documentos imposibles de aportar en una transacción cripto descentralizada.

Documentación aportada inicialmente:

Captura de mi wallet con el detalle completo del depósito

Captura de la transacción en la blockchain (hash, wallets, cantidad, fecha y hora)

A pesar de eso, el soporte del casino me solicitó lo siguiente:

Nombre del remitente

Nombre del receptor

IBAN utilizado en la transacción

Estos datos no existen en una transacción con USDT desde una wallet de autocustodia. No hay nombres ni IBAN asociados en este tipo de operaciones, sólo direcciones de wallet.

Nuevas exigencias del casino:

Recientemente, además, LazyBar me ha enviado correos solicitando:

Fotografías de ambos lados de una tarjeta de crédito (que nunca he usado)

Extracto bancario (no he hecho ninguna transferencia)

Capturas de cuenta de monedero electrónico (tampoco lo he usado)

Información personal y financiera: nómina, fuente de ingresos, empleo, etc.

Mi posición:

He enviado todo lo que es técnicamente posible en una operación de cripto descentralizada, cumpliendo con buena fe los requisitos razonables de verificación (KYC/AML). Sin embargo, el casino insiste en exigencias que no aplican a mi caso, retrasando el retiro sin justificación válida.

📎 Pruebas que adjunto a esta queja:

✅ Captura de la transacción del depósito por 2.000 USDT

✅ Captura del explorador blockchain con el hash completo

✅ Extracto bancario

✅ Última nómina

✅ Correos electrónicos del casino solicitando información inaplicable

✅ Mi respuesta explicando que sólo utilicé USDT desde wallet no custodial

Solicito que mi retiro de 3.053 € sea procesado de inmediato a través del mismo método cripto utilizado para el depósito, y que cese esta práctica de pedir documentación ajena a los métodos utilizados, lo cual vulnera principios de equidad y transparencia.

De no resolverse esta situación, continuaré escalando esta reclamación públicamente en foros cripto, otras plataformas de quejas y, si es necesario, ante las autoridades competentes.

Gracias por su atención y por apoyar una resolución justa.

Dear newbye,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you ever made a deposit using a method other than crypto USDT? If not, have you tried explaining to the casino that they are requesting verification for something you didn't use for a deposit?

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear CasinoGuru Team,

Thank you for your message.

I want to make it clear that I have never deposited at LazyBar Casino with any method other than USDT (Tether).

I exclusively used a self-custody wallet to make a single deposit of 2,000 USDT. I haven't been able to make any withdrawals so far, despite having a total balance of €3,053.

Also, I have not used any bonuses or promotions at any time.

For your convenience, I'll email you all the conversations I had with casino support, which demonstrate my continued cooperation and the technical impossibility of providing documents that simply don't exist in a decentralized crypto transaction.

I remain at your disposal for any further clarification.

Sincerely,

Estimado equipo de CasinoGuru,

Gracias por su mensaje.

Quiero dejar claro que nunca he depositado en LazyBar Casino con ningún método que no sea USDT (Tether).

Utilicé exclusivamente una wallet de autocustodia para realizar un único depósito de 2.000 USDT. No he podido realizar ningún retiro hasta el momento, a pesar de tener un saldo total de 3.053 €.

Además, no he utilizado ningún bono ni promoción en ningún momento.

Para facilitar su revisión, les enviaré por correo electrónico todas las conversaciones que he mantenido con el soporte del casino, donde se evidencia mi cooperación continua y la imposibilidad técnica de aportar documentos que simplemente no existen en una transacción cripto descentralizada.

Quedo a su disposición para cualquier otra aclaración.

Atentamente,

Dear newbye, could you let me know if you have been able to fully explain the nature of your deposit to the casino, or are they still asking for the same impossible documentation?

Good morning,

5 days ago they sent me an email stating that my account was fully verified and I could now withdraw. I made the withdrawal the same day and it was cancelled the next day. I spoke to the chat and it seems it was a mistake. The next day I withdrew again and I'm waiting. I don't know if they'll pay or not. As soon as there's any news I'll let you know immediately. At the moment I've been waiting for the withdrawal for 3 days.

Thank you.

Buenos días,

Hace 5 días me enviaron un correo de que mi cuenta estaba completamente verificada y ya podía retirar, el mismo día hice la retirada, y al día siguiente me la cancelaron, hablé con el chat y parece que fué un error, al día siguiente volví a retirar y estoy a la espera, no se si pagarán o no, en cuanto haya novedades informaré de inmediato, de momento llevo 3 días esperando el retiro.

Gracias.

Dear newbye, thank you for the update. Please keep us informed as soon as there are any changes or news regarding your withdrawal.

Dear newbye,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't understand why I have to answer, they don't pay, I've already explained everything, they still haven't paid, they sent me an email saying I could withdraw but they don't pay.

No entiendo que tengo que contestar, no pagan, ya he explicado todo, siguen sin pagar, me enviaron un correo de que podía retirar pero no pagan.

Dear newbye, do you have currently any pending withdrawal request? If so, when did you request the withdrawal?

Good morning, if on April 3rd €1500 and on April 4th €1453, I attach a screenshot.

Buenos días, si el 3 de abril 1500 y el 4 de abril 1453€ adjunto screenshot.

Dear newbye, have you received any money?

Not a penny.

Ni un centavo.

Thank you very much, newbye, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear newbye,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Lazybar Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello!

The withdrawals have not been processed, as the user newbye has not yet completed the verification process.

We kindly request a PDF bank statement from your personal bank account, clearly showing both the incoming funds and the subsequent transfers to your cryptocurrency wallet used for deposits on our platform.

This statement should cover a period of at least the last three months and must include sufficient detail to indicate the origin of the funds, specifically identifying the sender and the purpose of each transaction.

In addition, due to the frequent and high-value transactions observed involving your PayPal wallet, we also require a comprehensive PayPal account statement. This document should clearly display all incoming and outgoing transactions, along with relevant details such as names, dates, amounts, and transaction descriptions, where available.

Dear Martina, we have provided further information regarding the case via email. We kindly ask that you review it at your earliest convenience.

Kind regards,

Lazybar Casino

For Casino Guru:

Dear Casino Guru Team,

The current situation seems absurd and intolerable to me for the following reasons:

I've already submitted everything they requested, including a PDF bank statement for my personal account covering the past three months, which was accepted and verified by the casino. I don't understand why they keep requesting banking information when I didn't use any banking information to make the deposit, which was made exclusively via USDT from a self-custody wallet.

As requested, I have already emailed Dominika a copy of the emails exchanged with casino support, which clearly show that I have cooperated at all times and submitted all the documentation that was technically possible for a decentralized crypto transaction.

On April 1, I received an email from the casino indicating that my account was fully verified and that I could now withdraw my funds. On April 3, I proceeded to withdraw in two installments (€1,500 and €1,453).

Since April 1st, I haven't received any communication from the casino or any additional requests, until now, 22 days later, they're back here asking for documents I've already sent and that they've supposedly already validated.

I ask you to please intervene more forcefully, as they are unfairly blocking my withdrawal and demanding documents that I have already provided or that make no sense in the context of a decentralized crypto transaction.

For Lazybar Casino:

Dear Lazybar representatives,

I don't know if it was a mistake or internal mismanagement, but on April 1st, I received an email confirming that my account had been fully verified. That same day, I proceeded to make the withdrawal, and now, almost a month later, I'm told I haven't completed the verification process.

In relation to what they request:

I've already sent a bank statement for the last three months of my personal account, as requested. There's no reason to request it again.

They ask me to identify the sender and the purpose of each bank transaction. This makes no sense. Why should I have to justify to a casino every transfer made from my personal bank account, when I didn't even use that account to deposit money into their platform?

They're asking me for PayPal statements. I haven't used PayPal to access your casino either, so it's not appropriate or makes sense to request them.

My deposit was 2,000 USDT from a self-custody wallet, unrelated to bank accounts, cards, or electronic platforms.

I also want to clarify that I have never purchased USDT with my bank account. My cryptocurrencies come entirely from Ethereum mining over several years. There is no link between crypto transactions and my bank accounts.

Finally, I remind you that I have already sent both my bank statements and my paychecks, which prove my financial solvency. That alone is more than enough to justify a deposit of 2,000 USDT, especially considering I have proven to have over 150,000 euros in savings.

Please stop creating unjustified obstacles and immediately release the €2,953 due to me via USDT, as I requested.

Para Casino Guru:

Estimado equipo de Casino Guru,

La situación actual me parece absurda e intolerable por los siguientes motivos:

Ya envié todo lo que me solicitaron, incluyendo un extracto bancario en PDF de mi cuenta personal con los últimos 3 meses, que fue aceptado y verificado por el propio casino. No entiendo por qué siguen solicitando información bancaria cuando no utilicé ningún dato bancario para realizar el depósito, que se hizo exclusivamente mediante USDT desde una wallet de autocustodia.

Tal como me solicitaron, ya envié a Dominika por email copia de los correos intercambiados con el soporte del casino, donde se ve con claridad que he cooperado en todo momento y he entregado toda la documentación que era técnicamente posible en una transacción cripto descentralizada.

El día 1 de abril recibí un correo del propio casino indicando que mi cuenta estaba completamente verificada y que ya podía retirar mis fondos. El día 3 de abril procedí a realizar la retirada en dos tramos (1500 € y 1453 €).

Desde el 1 de abril no he recibido ninguna comunicación del casino ni solicitud adicional, hasta que ahora, 22 días después, aparecen aquí pidiendo de nuevo documentos que ya he enviado y que supuestamente ya habían validado.

Les pido por favor que intervengan de forma más contundente, ya que me están bloqueando injustamente un retiro de fondos y exigiendo documentos que ya he proporcionado o que no tienen sentido en el contexto de una transacción cripto descentralizada.

Para Lazybar Casino:

Estimados representantes de Lazybar,

No sé si se trata de un error o de una mala gestión interna, pero el día 1 de abril recibí por correo electrónico la confirmación de que mi cuenta había sido completamente verificada. Ese mismo día procedí a realizar el retiro, y ahora, casi un mes después, me dicen que no he completado el proceso de verificación.

En relación con lo que solicitan:

Ya envié un extracto bancario de los últimos 3 meses de mi cuenta personal, tal como pidieron en su momento. No hay motivo para volver a pedirlo.

Me piden identificar el remitente y el propósito de cada transacción bancaria. Esto no tiene ningún sentido. ¿Por qué debería yo justificar ante un casino todas las transferencias realizadas desde mi cuenta bancaria personal, cuando ni siquiera utilicé esa cuenta para ingresar dinero en su plataforma?

Me solicitan extractos de PayPal. Tampoco he utilizado PayPal para ingresar en su casino, por tanto no procede ni tiene sentido solicitarlo.

Mi depósito fue de 2.000 USDT desde una wallet de autocustodia, sin ninguna relación con cuentas bancarias, tarjetas o plataformas electrónicas.

Además, aclaro que nunca he comprado USDT con mi cuenta bancaria. Mis criptomonedas proceden íntegramente de minería de Ethereum durante varios años. No hay vínculo alguno entre las transacciones cripto y mis cuentas bancarias.

Por último, les recuerdo que ya he enviado tanto mis extractos bancarios como mis nóminas, que acreditan mi solvencia económica. Solo por eso ya es más que suficiente para justificar un depósito de 2.000 USDT, especialmente teniendo en cuenta que he acreditado tener más de 150.000 euros en ahorros.

Les ruego que dejen de poner obstáculos injustificados y procedan a liberar de inmediato los 2.953 € que me corresponden, vía USDT, tal como solicité.

Dear Newbye,

I understand your concerns. While the casino's requirements may appear somewhat excessive from your perspective, the verification of Source Of Funds and Source Of Wealth is a crucial aspect of Anti-Money Laundering compliance that all licensed casinos must adhere to, especially for transactions involving significant amounts, such as thousands of euros.

I recognize that these PayPal transactions do not originate directly from your account; however, since they were deposited into your account, the casino is obligated to confirm the source of these funds.

Please understand that you are not alone in this; such requests are standard practice within the industry.

Therefore, I kindly ask you to provide the casino with all the information they require.

Dear LazyBar Casino and Casino.Guru Team,

None of LazyBar Casino's recent requests are reasonable or applicable to my case.

I have deposited exclusively via USDT from a self-custody wallet.

I have never used bank accounts, PayPal, cards, or any other payment methods on their platform.

I have not purchased USDT using my bank accounts either.

Despite this, I have fully cooperated and have sent in good faith:

Identity document

Proof of address

Full hash of the transaction on the blockchain

Bank statement for the last three months showing more than €150,000 in savings

Payrolls that prove stable monthly income

Additionally, on April 1st, I received an email from LazyBar confirming that my account was fully verified. I subsequently made two withdrawal requests, which were unfairly canceled without valid reason.

Now, almost a month later, LazyBar is asking:

New bank statements that I have already provided

Explanations about bank transactions that are not related to my deposit

PayPal statements, when I never used PayPal to deposit

This constitutes a clear abuse of the verification process (KYC) to delay or block a legitimate withdrawal.

To be absolutely clear:

I'm not going to send any more documents.

I will not provide private information about transactions that have no relation to my casino activity.

I request immediate processing of my withdrawal of €2,953, via USDT, as requested.

The documentation I've already provided more than meets any reasonable standard of verification, especially in a transaction based entirely on cryptocurrency.

Their new demands are irrelevant, excessive and unjustified.

Additionally:

I request, at a minimum, the immediate return of the money I deposited (2,000 USDT),

even if he gives up the benefit obtained.

This is what the law establishes in these cases:

Failure to return deposited funds would constitute a crime of fraud.

If LazyBar Casino does not refund at least my deposit, I will take legal action.

Furthermore, I will escalate the matter externally:

Formal complaint to Curaçao eGaming

Complaint to European data protection authorities (GDPR)

Full publication of tests on casino reputation platforms, Trustpilot, Reddit, Casino Guru, and cryptocurrency forums

Enough of delaying tactics.

Enough with the abusive demands.

The time has come to act responsibly and release my funds.

Sincerely,

Estimado equipo de LazyBar Casino y Casino.Guru,

Ninguna de las solicitudes recientes de LazyBar Casino es razonable ni aplicable a mi caso.

He depositado exclusivamente mediante USDT desde una wallet de autocustodia.

Nunca he utilizado cuentas bancarias, PayPal, tarjetas ni ningún otro método de pago en su plataforma.

Tampoco he comprado USDT utilizando mis cuentas bancarias.

A pesar de ello, he cooperado plenamente y he enviado de buena fe:

Documento de identidad

Prueba de domicilio

Hash completo de la transacción en blockchain

Extracto bancario de los últimos tres meses mostrando más de 150.000 € en ahorros

Nóminas que acreditan ingresos mensuales estables

Además, el día 1 de abril recibí un correo de LazyBar confirmando que mi cuenta estaba completamente verificada. Posteriormente, realicé dos solicitudes de retiro que fueron injustamente canceladas sin motivo válido.

Ahora, casi un mes después, LazyBar solicita:

Nuevos extractos bancarios que ya he proporcionado

Explicaciones sobre transacciones bancarias que no tienen relación con mi depósito

Extractos de PayPal, cuando jamás utilicé PayPal para depositar

Esto constituye un claro abuso del proceso de verificación (KYC) para retrasar o bloquear un retiro legítimo.

Para que quede absolutamente claro:

No voy a enviar más documentos.

No voy a facilitar información privada de operaciones que no tienen ninguna relación con mi actividad en el casino.

Exijo el procesamiento inmediato de mi retiro de 2.953 €, vía USDT, como fue solicitado.

La documentación que ya he proporcionado cumple sobradamente cualquier estándar razonable de verificación, especialmente en una operación basada íntegramente en criptomonedas.

Sus nuevas exigencias son irrelevantes, excesivas e injustificadas.

Adicionalmente:

Solicito, como mínimo, la devolución inmediata del dinero que deposité (2.000 USDT),

aunque renuncie al beneficio obtenido.

Esto es lo que establece la ley en estos casos:

no devolver los fondos depositados constituiría un delito de estafa.

Si LazyBar Casino no procede a devolver como mínimo mi depósito, iniciaré las acciones legales pertinentes.

Además, escalaré el asunto de manera externa:

Denuncia formal ante Curaçao eGaming

Reclamo ante autoridades europeas de protección de datos (GDPR)

Publicación completa de las pruebas en plataformas de reputación de casinos, Trustpilot, Reddit, Casino Guru y foros de criptomonedas

Basta ya de tácticas dilatorias.

Basta ya de exigencias abusivas.

Ha llegado el momento de actuar con responsabilidad y liberar mis fondos.

Atentamente,

Dear newbye,

I understand your frustration regarding the casino's request for additional information, which you may find irrelevant. However, they are entitled to inquire about any payments in your bank account for verification purposes.

This is outlined in their KYC Policy:

"We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.

SDD — simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds.

CDD — customer due diligence is the standard for due diligence checks, used in most cases for verification and identification.

EDD — enhanced due diligence is used for high-risk customers, large transactions or special cases."

While I cannot compel you to provide additional documents, you are fully entitled to pursue any course of action you deem appropriate, including contacting the authorities.

Please let me know if you take this course at martina.b@casino.guru .

Considering the reasons stated earlier and your unwillingness to provide the necessary documents to the casino, I must unfortunately categorize this complaint as rejected.