Legiano Casino - El acceso a la cuenta del jugador está bloqueado.

I’m writing to share a frustrating and unresolved experience I’ve had

with Legiano Bet.

I deposited $49 into my Legiano Bet account intending to place sports

bets. However, immediately after the deposit, the sports section of

the platform became completely blank, making it impossible to access

or place any bets.

Since then, I have contacted customer support multiple times, clearly

explaining the issue, but I’ve received no meaningful help or

resolution.

This situation has not only limited my ability to use the platform as

intended but has also made me concerned about the safety of my money

on Legiano Bet. The lack of transparency and responsiveness from their

support team is extremely disappointing and raises serious concerns

about their reliability.

Please intervene.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried accessing the casino using a different internet network?
• Is the casino and live casino section available to you?
• Since when (date) have you been experiencing the issues regarding the casino website?
• Has the casino indicated at any point that your sports section is deliberately blocked for your account?
• Do the issues persist when logging out of your account and accessing the website when not logged in?
• Could you please share with me screenshots of what it looks like when accessing from both devices? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for the help. The issue has been resolved. The sports section is now available to me.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear eodioko82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas