Legiano Casino - El jugador afirma que el pago se ha retrasado.

I deposited at Legiano Casino and played without a bonus.

I won €900 and wanted to withdraw it, but my withdrawals kept getting canceled. For no reason.

On May 7, 2025, I contacted customer support and asked why my withdrawal was canceled. They replied that it was a technical problem (Image 1).

Then I asked if a technical problem would occur again and I was told it wouldn't happen again and I shouldn't worry (picture 2).

I then requested a withdrawal again (I don't even know how many times), which was then canceled again. Then on May 8, 2025, I was told I had to deposit again using a different payment method (?????) before I could withdraw. It doesn't make any sense at first. I had deposited with FunID and wanted to withdraw via bank transfer. They told me it would only work with bank transfer if I had deposited at least once using bank transfer (Image 3).

It's just too bad that I already deposited money with this account on October 24, 2024 using a bank transfer, which means that this was a fraudulent attempt to simply deposit money again, because they are trying everything to avoid paying me out.

Then they go on to say that the casino doesn't cancel withdrawals, but rather they are always rejected. Then they advised me to inform my bank (Image 4), which I've already done a long time ago, and it's not their fault, especially since all deposits are always processed within seconds using this method, but strangely enough, withdrawals never are.

So my conclusion is that they're simply vehemently refusing to pay out my winnings and are simply stalling me, trying everything imaginable to prevent me from getting my money. This is clearly a scam. I hope you can help me.

Ich habe bei Legiano Casino eingezahlt und ohne Bonus gespielt.

Ich habe 900€ gewonnen und wollte diese auszahlen, aber meine Auszahlungen wurden immer wieder storniert. Ohne Grund.

Am 07.05.25 habe ich den Kundensupport angeschrieben und gefragt wieso meine Auszahlung storniert wurde und der hat geantwortet, dasss es ein technisches Problem war(Bild1).

Dann habe ich nachgefragt ob ein technisches Problem erneut kommen würde und man hat mir gesagt es wird nicht wieder passieren ich soll mir keine Sorgen machen(Bild2).

Ich habe dann erneut(ich weiß garnicht wie oft) eine Auszahlung beantragt die dann wieder storniert wurde und dann hat man mir am 08.05.25 gesagt ich sollte bitte nochmal mit einer anderen Zahlungsmethode einzahlen (?????) bevor ich es auszahlen kann. Macht erstmal garkeinen Sinn. Ich hatte mit FunID eingezahlt, und wollte mit BankTransfer auszahlen. Die sagten mir es geht nur mit BankTransfer wenn ich mindestens ein Mal mit Bank Transfer auch einzahle(Bild3).

Zu blöd nur, dass ich schonmal mit diesem Account am 24.10.24 mit BankTransfer eingezahlt habe, was daraus schließt, dass dies ein betrügerischer Versuch war erneut einfach Geld einzuzahlen, weil man alles probiert um mir ja kein Geld auszuzahlen.

Dann heißt es weiter die Auszahlungen würde das Casino nicht stornieren sondern die Auszahlungen werden immer abgelehnt. Und dann wurde mir geraten, ich solle meine Bank informieren (Bild4) was ich schon lange getan hab und an der liegt es nicht, zumal alle Einzahlungen immer binnen Sekunden mit dieser Methode gehen aber komischerweise Auszahlungen nie.

Also meine Schlussfolgerung ist man weigert sich einfach wehement mir meine Gewinne auszuzahlen und man hält mich einfach hin und probiert alles Erdenkliche damit ich nicht an mein Geld komme. Hier ist eindeutig Betrug zu erkennen. Ich hoffe ihr könnt mir weiterhelfen

Dear myrulez92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

This site refuses to pay out winnings!

Diese Seite weigert sich Gewinne auszuzahlen!

Dear myrulez92, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Do you currently have any pending withdrawals in your account? If yes, could you please send a screenshot of your withdrawal request page?

Could you clarify the deposit situation that they referred to? Did you make the deposit as they requested using a different payment method?

Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I can inform you that both payments have landed in my bank account today. File attached.

Ich kann Ihnen mitteilen, dass heute beide Auszahlungen vollständig auf meinem Bankkonto gelandet sind. Datei im Anhang zu erkennen

Dear myrulez92,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru