Legiano Casino - El retiro del jugador se ha retrasado.

I have had a few withdrawals waiting for a week or 10 days. This is usually a tactic from the casinos to make you cancel the withdrawal and continue playing. It worked because I canceled them. Ofc then they said it was just about to get paid. I then requested a new withdrawal and decided not to play anymore until it's payed. That was 3 weeks ago, and nothing happened, despite their own policy is withdrawals within 3 business days. When I ask they just give me the usual-sorry, it will be soon. Week after week.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have made 1 or 2 successful withdrawals, but every time I waited alot. Not this much though.

There was no bonus involved. Kyc is verified.

They have sent me one more email today with all the usual stuff (this is rare occurance (untrue, it was the same every time), we are sorry, thank you for understanding, your request has been forwarded etc). What's more, when I logged into account I saw 500e balance, as if they rejected my withdrawal. However, there is no reason for this which they confirmed in an email. True enough, my withdrawal is still active and pending. Ridiculous...

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear DujeDujs,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Legiano Casino representative to join this conversation and participate in resolving this complaint.

Dear Legiano Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

News. Now they canceled my withdrawal without me knowing, after almost a month of waiting. Of course, no explanation, reason, or information they canceled. This is really a disgrace.

So, they didn't reject it. It is stated that it is canceled, which would imply I canceled, which I didn't of course.

Now I requested it again and they act like everything is normal and explained they try to process withdrawals within 3 days but it might get delayed. Do you believe these people?

Dear DujeDujs,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Legiano Casino team

Dear Legiano Casino,

Thank you for your response and the information you have provided.

Please keep us updated regarding the matter.

I'll be awaiting your reply.

Dear DujeDujs,

We are pleased to inform you that your withdrawal request has been successfully completed on 23/7/2025.

We truly appreciate your cooperation and patience throughout this process.

Kind Regards,

Legiano Casino Team

Dear Legiano Casino,

Thank you for your cooperation.

Dear DujeDujs,

Could you please confirm that you have received the funds from the casino?

I'll be awaiting your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DujeDujs,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan