Legiano Casino - El retiro del jugador se retrasa y los fondos están retenidos.

Hello team....I'm having problems with withdrawals in this casino...I have €13,900 in my account, of which 3 x €800 are on hold and nothing has happened since March 14th and 15th.....when I asked in the chat, I was told in consultation with a colleague that my withdrawal has priority, but it's been 4 days now....unfortunately, I haven't received a reply by email, which is making me suspicious....I have screenshots of all the casino's actions, the chat history, the emails I sent with the request for at least a statement as to when the money will be flowing....

I will submit everything so that I can prove that it is not fair when it comes to payments....

played without bonus!!

Once I received a payout via Inpay of 500€

Hallo Team….habe Probleme bei den Auszahlungen in diesen Casino ……habe 13900€ am Konto von denen ich 3x800€ in der Warteschleife habe seid dem 14.3 und 15.3 nichts mehr tut…..auf Anfragen im Chat wurde mir mitgeteilt in Rücksprache mit einem Kollegen das meine Auszahlung Priorität hat aber sind auch schon wieder 4 Tage her….zu meinen Bedauern bekomme ich nicht eine Antwort per email was mich schon stutzig macht….habe von den ganzen Aktionen des Casinos Screenshots Chatverlauf die Emails die ich geschickt habe mit der Bitte wenigstens eine Aussage zu machen wann die Gelder fließen….

werde alles einreichen damit ich beweisen kann das es nicht fair ist was Zahlungen betrifft….

ohne Bonus gespielt !!

einmal habe ich eine Auszahlung bekommen per Inpay von 500€

Hello AMGE55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick

Account did not have to be verified...I have already received a payout of €500 via Inpay, actually quite quickly👍🏿

I didn't play with any bonus, just with my own money...

Last contact was today in the chat with the nice Sona who assured me that the payout was in the final phase...but I already got that last time...🤷🏿‍♂️

Nick, if you have any further questions, please let me know. If necessary, I can also send you screenshots and chat history. I have never received any answers via email... It's a shame because the casino made a good initial impression...

Greetings

Pure

Hallo Nick

Konto musste nicht verifiziert werden….habe auch schon eine Auszahlung per Inpay von 500€ erhalten eigentlich recht schnell👍🏿

habe mit keinen Bonus gespielt nur mit meinen eigenen Mitteln….

letzte Kontakt war heute im Chat in die nette Sona sicherte mir zu das die Auszahlung in der letzten Phase sei…aber diese bekam ich auch schon das letzte Mal….🤷🏿‍♂️

Nick bei weiteren Fragen bitte melden bei Bedarf kann ich dir auch die Screenshots und Chatverlauf senden per email hatte ich noch nie Antworten bekommen……Schade da das Casino erstmalig einen guten Eindruck hinterlassen hat……

Grüße

Reiner

Dear AMGE55,

As previously mentioned, withdrawals may take up to 14 days to be processed. At this point, I would advise waiting until the timeframe is completed.

If the withdrawal takes longer than expected, please let us know, and we will attempt to intervene on your behalf.

Let us know in case of any updates.

Regards,

Nick

Hello Team

Now that 14 days have passed and I have only received empty promises for a week that the payments have been processed and sent, I have not received a single one... all just lies...

Tina

Thank you for your patience and time, Reiner. I've just carefully reviewed your account with my colleagues and can see that your withdrawals are still in the final processing phase. I've also sent a special reminder to the finance department so they can be processed more quickly and with priority, as you've been waiting for quite some time.

Sona

Thank you for your patience. We can confirm that your withdrawal is currently pending processing in our finance department.

Antje

I have reviewed your account and am pleased to inform you that your withdrawal has been completed and submitted from our side, but it appears to still be pending on the payment provider's side.

It looks like the withdrawal should be completed soon, so please be patient. Rest assured, you can contact us via live chat at any time to check the status of your withdrawal.

Excerpt from the dialogue with the casino, and it's been going on for two weeks now... Form your own opinion... just promises...

Greetings Reiner

Hallo Team

nach dem jetzt 14 Tage vergangen sind und ich seid einer Woche nur leere Versprechungen erhalten habe das die Auszahlungen bearbeitet und abgeschickt wurden erhielt ich keine einzige…..alles nur Lügen….

Tina

Vielen Dank für Ihre Geduld und Ihre Zeit, Reiner. Ich habe gerade Ihr Spielkonto sorgfälitg mit den Kollegen überprüft und konnte sehen, dass sich Ihre Auszahlungen immer noch in der letzten Bearbeitungsphase befinden. Außerdem habe ich eine spezielle Erinnerung an die Finanzabteilung gesendet, damit diese schneller und mit Priorität behandelt werden, da Sie schon sehr lange warten

Sona

Vielen Dank für Ihre Geduld. Wir können bestätigen, dass Ihre Auszahlung derzeit zur Bearbeitung in der Warteschlange unserer Finanzabteilung steht.

Antje

Ich habe Ihr Konto überprüft und freue mich, Ihnen mitteilen zu können, dass Ihre Auszahlung von unserer Seite aus abgeschlossen und abgeschickt wurde, auf der Seite des Zahlungsanbieters scheint sie jedoch noch in Bearbeitung zu sein.

Es sieht so aus, als sollte die Auszahlung bald abgeschlossen sein, daher bitten wir Sie um etwas mehr Geduld. Seien Sie versichert, dass Sie uns jederzeit per Live-Chat erreichen können, um den Status Ihrer Auszahlung zu überprüfen

Auszug des Dialogs mit dem Casino und das geht jetzt 2 Wochen schon so…..Macht euch selber ein Bild …..nur Versprechungen……

Gruss Reiner

Andre

Mr Thousand Pounds, you will receive both payments today

This is yesterday's dialogue...of course I didn't get anything🤷🏿‍♂️

Andre

Herr Tausendpfund beide Zahlungen bekommen Sie heute noch

dies ist der Dialog von gestern…..natürlich nichts bekommen🤷🏿‍♂️

Hello Team

Update: I just got a refund of €800...hope the payouts continue...

greeting

Pure

Hallo Team

update habe gerade 800€ erstattet bekommen…..hoffe es geht weiter bei den Auszahlungen…..

Gruß

Reiner

Hello Team

Please provide further support with my withdrawals….

I have received 1x500€ and 1x800€ so far

I currently have 3x800€ in withdrawals and 10000€ in my player account and since I requested the first withdrawal on March 12th, 2025 I would like to bring it to a conclusion....

According to the terms and conditions, €800 daily or €12,000 monthly since I am at level 3 and can start higher payouts....

Payouts are very slow…

Please support me so that I don't have to pay out for months at the speed of the casino... or at least pay out as the casino specifies in its terms and conditions...

Greetings

Hallo Team

bitte um weitere Unterstützung bei meinen Auszahlungen….

habe bisher 1x500€ und 1x800€ bekommen

habe zur Zeit 3x800€ in der Auszahlung und 10000€ auf dem Spielerkonto und würde seid dem ich die erste Auszahlung am 12.3.2025 beantragt habe es mal zu einen Abschluss bringen wollen….

laut AGBs täglich 800€ bzw im Monat 12000€ da ich im Level 3 bin und höhere Auszahlungen starten kann….

läuft sehr schleppend mit den Auszahlungen….

Bitte daher mich zu unterstützen damit ich nicht Monate auszahlen muss bei der Geschwindigkeit des Casinos….zumindest so auszahlen wie es das Casino in den AGBs vor gibt…..

Grüsse

Dear AMGE55,

Thank you for all the information provided so far. The casino should definitely pay out at least the withdrawal amount stated in their terms and conditions.

I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear AMGE55, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Legiano Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal requests and when AMGE55 can expect them to be processed from your side. Please specify why the withdrawals are processed slower than it is stated in your terms.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Customer,

Thank you for reaching out.

We would like to inform you that your withdrawal requests and your winnings amount were forwarded to be checked with priority. You will be informed accordingly as soon as there are updates.

We appreciate your patience.

Best regards,

Customer Support

Dear Customer,

Thank you for your patience.

Please be informed that we sent you an email with information request. Looking forward to your reply.

Best regards,

Customer Support

Dear AMGE55, could you please specify if you received the email from the casino and what information was requested from you?

Thanks to the Guru Team and the Legiano Casino...I received the full €12,400 today, so the complaint can be considered resolved...

Greeting

AMGE55

Danke an das Guru Team und das Legiano Casino……habe heute die komplette Auszählung 12400€ bekommen somit kann die Beschwerde als gelöst betrachtet werden…

Gruss

AMGE55

Dear AMGE55,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru