Legiano Casino - El retiro del jugador se ve retrasado por el casino.

Hello,

I am a player from Germany and 5 days ago, I made a big win. After depositing 800 euros, I won 4,200 euros in roulette and regular games.

Now, I have submitted three requests for withdrawals of 500 euros each to Legiano Casino. The first one was canceled by Legiano's finance department after 4 business days, even though I successfully withdrew 70 euros a month earlier.

I am wondering what the issue might be. I have a verified account, have completed a previous successful withdrawal, and used the same card for the deposit.

Regards, Sofian

Hallo ,

ich bin ein Spieler aus Deutschland und habe vor 5 Tagen einen großen Gewinn gemacht nachdem in 800 Euro eingezahlt habe gewann ich in roulette und Normalen Spielen 4.200€ gewonnen.

Nun habe ich 3 Anfragen von jeweils 500 € an das Legiano Casino gestellt die erste wurde nach 4 werktagen von Legianos Finanzabteilung storniert obwohl ich ein monat zuvor eine erfolgreiche Anhebung im Wert von 70 Euro getätigt habe .

Nun frage ich mich wo das Problem liegt ich habe eine verifiziertes Konto, zu zuvorige erfolgreiche Auszahlung getätigt sowie die selbe Karte beim einzahlen verwendet.

Mfg Sofian

Dear sofian207,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Have you reached out to the casino to find out why your withdrawal was canceled?

Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello, yes I have previously made a successful increase of 70€. The profit was made without bonuses.

Despite countless requests to Legiano's LiveChat support, employees always gave me the same answers: I should check whether my account is verified and check my payment method. I have done this several times and since it has worked before, there shouldn't be a problem.

Please add the legiano team to the chat as this needs to be clarified urgently.

Legiano Casino won't pay me my money!

Hallo , ja ich habe zuvor eine erfolgreiche Anhebung von 70€ getätigt .Gewinn wurde ohne Boni erzielt .

Trotz unzähligen Anfragen an den Support von Legianos LiveChat Mitarbeiten mir immer wieder die selben Antworten gegeben, ich soll nachschauen ob mein Konto verifiziert ist und meine zahlungsmethode prüfen dies habe ich mehrmals getan und da es zuvor auch schon geklappt hat sollte es kein Problem damit geben .

Ziehen Sie bitte das legiano Team zum Chat hinzu da es dringend geklärt werden muss.

Das Legiano Casino zahlt mir nicht mein Geld aus!

Dear sofian207, are there any withdrawal requests pending in your casino account right now?

Can you confirm whether your second and third withdrawal requests were canceled?

Did you use the same payment method for your withdrawal requests as you did for your deposit?

Can you confirm if the amounts you requested are within the withdrawal limits set by Legiano Casino?

No, my second and third withdrawal requests were not cancelled, the oldest is from February 3rd...

When withdrawing, I used the same payment method as when depositing, but despite this Legiano is not paying out my winnings.

Both increases amount to €500 and therefore the withdrawal limit has not yet been reached.

In 2 days 14 days will have passed since the withdrawal request.

I am very outraged and demand that Legiano pay out my money immediately or I will take legal action.

Nein meine zweiten und dritten Abhebungsanträge die wurden nicht storniert der älteste ist vom 3.2 ...

Ich habe bei der abhebung die gleiche auszahlungs methode wie beim einzahlen verwendet , trotz dessen zahlt legiano mir nicht meine Gewinne aus .

Beide Anhebungen betragen 500€ und daher ist noch lange nicht das auszahlungslimit erreicht .

In 2 Tagen sind 14 Tage vergangen seit Anfrage auf die Auszahlung .

Ich bin sehr empört und fordere legiano auf sofort mein Geld auszuzahlen oder ich werde rechtliche Schritte einleiten .

Dear sofian207, have you received any of the withdrawals?

I've been waiting since the 8th for my second increase of €500... and I'm still waiting for the remaining €3000.

However, I have finally received the first increase, which was pending since February 3rd and was paid out on February 19th.

I will keep you informed of further developments.

Ich warte nun seit dem 8. Auf meine zweite Anhebung von 500€ ... auf die restlichen 3000€ warte ich auch noch .

Jedoch habe ich die erste Anhebung nun endlich erhalten die war seit dem 3.2 Offen und wurde am 19.2 ausgezahlt .

Ich werde sie über den weiteren Verlauf informieren .

Dear sofian207, do you have any updates, please?

Dear sofian207,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have received 2 payouts of €500 but am still waiting for the remaining €3500. I have won another thousand euros....

The casino delays payouts for an indefinite amount of time. I will, however, inform you of any news.

Ich habe 2 Auszahlungen von 500€ erhalten warte jedoch immernoch auf diese restlichen 3500€ habe noch mal tausend Euro gewonnen ....

Das casino zögert die Auszahlungen unendlich lange heraus. Werde sie jedoch über Neuigkeiten informieren .

Thank you very much, sofian207, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear sofian207,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Legiano Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have now received a total of 5 payouts, but there are still many to come because I have won even more... a total of 5,500 euros.

I have already paid out 2,500.

I will continue to inform you how it looks and whether the rest will come.

Insgesamt habe ich nun 5 Auszahlungen erhalten jedoch stehen noch viele an da ich noch mehr gewonnen habe... insgesamt sind es noch 5.500 Euro .

2.500 habe ich bereits ausgezahlt .

Ich werde euch weiterhin informieren wie es aussieht und ob der Rest auch noch kommt .

Dear sofian207,

I fully acknowledge your frustration regarding the speed of your payout. The casino team is processing your withdrawals as swiftly as their current resources permit. It is important to remember that you are not alone in this; many other customers are also awaiting their payouts, all of whom are just as eager to receive their funds. While I understand that this situation is far from ideal, I want to reassure you that the process is ongoing and you are receiving payments on a regular basis.

 I would like to also invite Legiano Casino representative to join this conversation and participate in the resolution of this complaint.

Dear sofian207,

do you have any updates, please?

Dear sofian207,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Customer,

Thank you for reaching out.

We would like to inform you that the withdrawals in question were forwarded to be checked by the relevant team with priority. We appreciate your patience.

Best regards,

Customer Support

Dear Customer,

Please be informed that we sent you an email today with the information request. Looking forward to your reply.

Best regards,

Customer Support

Dear sofian207,

did you provide the casino with the information they requested? Is there any development? Please, keep us updated.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.