Legiano Casino - La cuenta del jugador ha sido cerrada.

They closed my account without informing me, the casino simply told me that the casino no longer operates in Greece!!!!

The amount I have inside is 131,000.

And of that money, I only got 1,500 before they closed my account!!!!!

Μου έχουν κλείσει το λογαριασμό μου χωρίς να με ενημερώσει το καζίνο απλά μου είπε ότι δεν παίζει άλλο το καζίνο στην Ελλάδα!!!!

Το ποσό που έχω μέσα είναι 131.000

Και από αυτά τα λεφτά έχω πάρει μόνο 1.500 πριν μου κλείσουν το λογαριασμό!!!!!

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Dear Paketo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please confirm whether you are a new player, or advise how long you have been a participant at the casino?
• When exactly did you receive the notification regarding the closure of your account?
• Prior to losing access to your account, did you complete the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Good evening, I was playing the slots, I wasn't a new player, I had been playing for a long time before I won so much money, I wasn't notified that my account would be closed, I just went in to play and see the withdrawals I had the next few days and without any information, they closed my account and told me that the casino no longer operates in Greece.

I didn't have time to verify my account because it was closed without any notification.

Καλησπέρα έπαιζα στους κουλοχέρηδες δεν ήμουνς νέος παίκτης έπαιζα αρκετό καιρό πριν κερδίσω τόσα χρήματα δεν ειδοποιήθηκα ότι θα κλείσει ο λογαριασμός μου απλά μπήκα να παίξω και να δω τις αναλήψεις που είχα τις επόμενες και χωρίς καμία ενημέρωση μου κλείσαν το λογαριασμό και μου είπαν ότι δεν παίζει το καζίνο πλέον στην ελλάδα

Δεν πρόλαβα να κάνω τον λογαριασμό μου επαληθευση γιατί έκλεισε χωρίς καμία ενημέρωση

Thank you for your reply and for providing the previous details, Paketo.

• Can you confirm if you have documentation of your account balance prior to the closure?
• Do you have any communication from the casino regarding the closure of your account?

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Paketo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't have any information unfortunately!!!

No, no communication with the casino.

Δεν έχω κάποια στοιχεία δυστυχώς!!!

Όχι καμία επικοινωνία με το καζίνο

Dear Paketo,

Thank you for your reply and for providing the previous details.

I’m afraid I will need some additional evidence regarding your issue. Could you please share any further evidence or your request to communicate with the casino? This can include screenshots, emails, or chat records. You can either send all the documents to petra.h@casino.guru or post your screenshots to this thread.

Thank you again for your cooperation.

Dear Paketo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru