Legiano Casino - La retirada del jugador se ha retrasado.

Last time I had won some money 2 months ago and the withdrawal never went through until I cancelled the withdrawal a few days later I made another withdrawal the same winnings I didn't play it another month passed and nothing. Customer support says the same thing in 3-5 business days and another month has passed. I played the money and for quite some time I didn't play again a few days ago I said I'll try, I shouldn't have done it again they do the same thing they won't pay any attention to the withdrawal I'm talking to the department

support and they tell me the same thing.

Την προηγούμενη φορά που είχα κερδίσει κάποια χρήματα 2 μήνες και η ανάληψη δεν ολοκληρώθηκε ποτέ έως που ακύρωσα την ανάληψη μερικές μέρες αργότερα έκανα πάλι ανάληψη τα ίδια κέρδη δεν τα έπαιξα πέρασε άλλος ένας μήνας και τίποτα. Η υποστήριξη πελατών λέει τα ίδια σε 3-5 εργάσιμες μέρες και έχει περάσει ακόμη ένας μήνας. Έπαιξα τα χρήματα και για αρκετό καιρό δεν ξανά έπαιξα πριν από λίγες μέρες είπα να προσπαθήσω, δεν έπρεπε πάλι κάνουν τα ίδια δεν θα δώσουν καμία σημασία στην ανάληψη μιλάω με το τμήμα

υποστήριξη και μου λένε τα ίδια.

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear EMMANOUIL01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru