Legiano Casino - Los retiros de los jugadores están retrasados y bloqueados.

Hello, about three weeks ago (September 24th) I tried to make my first three withdrawals at the Legiano casino (multiple withdrawals at once are not possible).

The casino's terms and conditions state that withdrawals are processed within 3 business days, but these withdrawals have been in the processing phase for 2 weeks and after contacting support I only received messages that it was already being processed and that they had many withdrawals from multiple players to handle at the moment.

I also canceled all withdrawals because I was told to select the withdrawal option to the platform through which I made the previous withdrawal for smooth withdrawal of funds.

However, between several contacts with support, I was prevented from making withdrawals and was "blocked" from making withdrawals. I don't know if this is due to an upcoming identity verification or if the casino is simply refusing to pay out my funds.

I don't really know what to do with this casino anymore... 🙁

Dobrý den, před zhruba třemi týdny (24.9.)jsem se pokusil o první tři výběry v casinu Legiano (více výběrů najednou není možné) .

V podmínkách casina je uvedeno, že výběry jsou zpracovány do 3 pracovních dnů, ovšem tyto výběry byly již 2 týdny ve fázi zpracovávání a po kontaktování podpory jsem dostával pouze zprávy o tom, že se na tom již zpracuje a že mají mnoho výběrů od vícero hráčů v danou chvíli na starost.

Zrušil jsem též všechny výběry, protože mi bylo sděleno abych pro hladký výběr prostředků zvolil možnost výběru na platformu, přes kterou jsem udělal předchozí výběr.

Ovšem, mezi několika kontaktováním podpory mi bylo znemožněno podávání výběrů a byl jsem "zablokován" k tomu podávat výběry. Nevím, jestli to je kvůli nadcházejícímu ověření totožnosti, nebo mi akorát casino odmítá vyplatit prostředky.

Nevím si už moc rady s tímto casinem... 🙁

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Dear honeyblunt, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Legiano Casino (https://legiano.com). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please clarify when exactly you requested your most recent withdrawal?   
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hey, ofcourse !

- Most recent withdrawal was made on 1.10.2025.

- A few hourse after i filed a complaint to casino.guru, i was asked by the casino to send them documents for the KYC, so no, i did not pass the KYC verification, yet.

- I accumulated my winnings without any bonuses

Hey, quick update.

I got through the first phase of KYC (ID check) and now im getting verified for the skrill account ownership. Should be done before tomorrow.

Hello, I have an unfortunate update.

I ran out of willpower and unfortunately I lost my balance. Willpower is my weak point and that's why I was so insisting on withdrawing the funds from the casino so as not to lose my balance... I have no illusions that there could not be some kind of reparation from the casino, due to the violation of the casino's terms.

Thank you for what you are doing for people, unfortunately, I can't be helped anymore. :(

We'd like to inform everyone following this case that the player has marked this complaint as completed.

Dear honeyblunt,

I am sorry you have lost your winnings in a gaming session. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. The player is responsible for their account, active balance, and all the bets taking place. We would really like to help, but it is impossible this time.

This complaint will now be rejected.

Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help. 

All the best,

Katarina