Legiano Casino - Los retiros de los jugadores se retrasan.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that all withdrawals were requested on the same day?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, I have requested three withdrawals, one per day. I have never withdrawn money from this casino before. When I made the deposit, there was an active bonus that had been fully wagered. Later, the funds were already in my real money account. When I requested the withdrawal, I no longer had an active bonus.

Hallo, ich habe drei Auszahlungen veranlasst, jeweils täglich 1. Ich habe zuvor noch nie Geld aus diesem Casino ausgezahlt. Bei der Einzahlung war ein Bonus aktiv, der vollständig umgesetzt wurde. Später befanden sich die Gelder bereits auf dem Echtgeldkonto. Als ich die Auszahlung beantragte, hatte ich keinen aktiven Bonus mehr.

Thank you for your reply. Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello, I send photos by email

Hallo, ich sende Fotos per E-Mail

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear natalia261,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Legiano Casino representative to join this conversation and participate in resolving this complaint.

Dear Legiano Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear natalia261,

We hope you are well.

We would like to kindly inform you that we have escalated the issue to our payments team so to be checked with priority. Please rest assured that we will have updates regarding your withdrawals as soon as possible.

We deeply sorry for this delay that occurred. Thank you for your patience and understanding.

Kind regards,

Legiano casino team

Dear Legiano Casino,

Thank you for your response and the information you have provided.

Please keep us updated regarding the matter.

I'll be awaiting your reply.

Dear natalia261,

We would like to inform you that your withdrawals have been processed from our side today 8/8/2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Thank you so much for your patience.

Kind regards,

Legiano casino team

Dear natalia261,

Thank you for letting us know that your funds have arrived in your bank account. Could you please state whether you have any remaining balance in your casino account? According to the disputed amount you have entered when opening the complaint, you should have 50€ in your casino account.

I'll be awaiting your reply.

Dear natalia261,

Thank you for letting us know!

Dear Legiano Casino,

Could you please state when the next withdrawal requests will be processed?

I'll be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear natalia261,

We would like to inform you that we have escalated the issue to the payments team. One withdrawal has been completed today successfully and the other two will be completed as soon as possible.

Thank you again for your patience! Be well!

Kind regards,

Legiano team

Dear natalia261,

Could you please confirm the receipt of another funds? Could you please state how much you have received so far and what amount is remaining to withdraw?

I'll be awaiting your reply.

Dear Legiano Casino,

Could you please let us know once the last payments are processed?

I'll be awaiting your reply.

Dear all,

We kindly inform you that we have forwarded it to our payments team and the withdrawals will be completed as soon as possible.

Thank you so much for your patience.

Best regards,

Legiano casino team

Dear Legiano Casino,

Thank you for your response and the information you have provided.

Please let us know once the payments are processed.

I'll be awaiting your reply.

Thank you very much, I received all the money in my account today

Vielen Dank, ich habe heute das gesamte Geld auf meinem Konto erhalten

Dear player,

We kindly inform you that you have received all your funds from our casino.

We really thank you for your patience and your cooperation throughout this period. We wish you a great day!

Best regards,

Legiano casino team

Dear natalia261,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru