Legiano Casino - Los retiros de los jugadores se retrasan.

I have made a withdrawal from legiano2, my first, namely €500, on October 4, 2025.

I received the money on October 13, 2025. I made 3 more withdrawals of €500.

October 16-17-23, 2025 and beyond

It is being processed while they were answering my emails, now they are not answering me, they are not putting my money in, I still have €4255 in and €1500 in pending withdrawals.

Εχω κάνει μια ανάληψη στην legiano2 την πρώτη μου δηλαδή 500€ στις 4 Οκτωβρίου 2025

μου μπήκαν τα χρήματα στις 13 Οκτωβρίου 2025 ξανά έκανα άλλες 3 αναλήψεις τον 500€

16-17-23 Οκτωβρίου 2025 και ακομα

ειναι σε επεξεργασία ενώ μου απαντούσαν στα email πλέον δεν μου απαντάνε δεν μου βάζουν τα χρήματα μου έχω ακόμα 4255€ μέσα και 1500€ αναλήψεις που εκκρεμούν

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Dear Petroskrav, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Legiano Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a player at this casino, please?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

8/28/2024 almost a year and two months

my winnings are without active bonus

It doesn't ask me for any verification and I see it the way I sent you in the photo?

28/8/2024 σχεδόν ένα χρόνο και δυο μηνες

τα κέρδη μου είναι χωρίς ενεργό μπόνους

Δεν μου ζητάει κάποια επαλήθευση και το βλέπω με τον τρόπο που σας έστειλα στην φωτογραφία;

They tell me the same thing every day that they are making sure I get my money and such lies while they do nothing

μου λένε κάθε μέρα το ίδιο πράγμα ότι φροντίζουν να μου περάσουν τα χρήματα και τέτοια ψέματα ενώ δεν κάνουν τίποτα

Dear Petroskrav,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Petroskrav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We have received 4 withdrawals of €500, I am waiting for the rest.

Εχουμε μπει 4 αναλήψεις τον 500€ αναμένω τις υπόλοιπες

Dear Petroskrav,

We are pleased to hear that you have received a portion of your winnings. This complaint will remain open until confirmation of the full disbursement of funds is obtained.

Has the reaming funds arrived to your account, please?

Looking forward to your reply,

Katarina

Dear Petroskrav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru