Legiano Casino - Se han cancelado los retiros de los jugadores.

I won a bigger sum of money. I withdrew the first amount of €500 on 16.4, the next day €500 on 17.4 and the third day €500 on 18.4.

After this my first withdrawal was cancelled on 20.4 and in the chat they claimed I cancelled this. The next day the same thing and also the third. In addition the operator has closed the withdrawal requests.

Voitin isomman summa rahaa. Nostin ensimmäinen erän 500€ 16.4, seuraavana päivänä toisen 500€ 17.4 ja kolmantena päivänä 500€ 18.4.

Tämän jälkeen ensimmäinen nostoni peruttiin 20.4 ja chatissa väittivät minun perunneen tämän. Seuraavana päivänä sama juttu ja myöskin kolmantena. Lisäksi operaattori on sulkenut nosto pyynnöt.

Dear ZEKO87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear ZEKO87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.