Lemon Casino - El jugador está luchando por retirar sus ganancias.

Hello I won 8000 eur at lemon casino and did not claim any bonus. However I can't get my money please help

Hallo ich habe bei lemon casino 8000 eur gewonnen und keinen Bonus beansprucht. Jedoch komme Ich nicht an mein Geld bitte um Hilfe

Dear Fistaisda,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

Hello, I have successfully registered. Verification by means of ID as with other casinos is not offered here. My mails are not answered and the live chat is not available

Hallo ich habe mich erfolgreich registriert . Eine Verifizierung mittels Ausweis wie bei anderen Casinos wird hier nicht angeboten. Meine Mails werden nicht beantwortet und der livechat ist nicht erreichbar

And driver's license, bank statement, confirmation of the report, etc. I sent by email

Und Führerschein bankauszüg Bestätigung der Meldung usw hab ich per Mail geschickt

When live chat you get no answer nothing ...

Beim livechat bekommt man keine Antwort nichts…

but according to my bank it is not possible to write to me the way you want it

das schreiben sie mir ist aber so wie sie es wünschen laut meiner Bank nicht möglich

Thank you, Fistaisda, for the update. Do I understand correctly that your withdrawal was requested on the 13th of March?

I don't remember exactly. The fact is that the casino always wants other things to verify. I have now spoken to my bank and they should send me the desired document in pdf format in the next few days. I'm curious if there will be a payout. Is possible. Have played in many casinos and unfortunately more and more casinos want you to deposit but not withdraw

Das weiß ich nicht mehr genau Fakt ist das Casino will immer andere Dinge zur Verifizierung. Ich habe jetzt mit meiner Bank gesprochen und die sollten mir die nächsten Tage das gewünschte Dokument in pdf Format senden. Bin gespannt ob dann eine Auszahlung . Möglich ist. Habe schon in vielen Casinos gespielt und leider wollen immer mehr Casinos das man einzahlt aber nicht auszahlt

And again the old game I have sent all the necessary documents. Live chat none

Und wieder das alte Spiel ich habe alle erforderlichen Unterlagen abgesendet . Livechat Fehlanzeige

I fully understand your frustration, Fistaisda. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Fistaisda,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.